Jr. Call Centre Representative to support billing inquiries for a large insurance client -
Duration : 6 months
Location : Hybrid (Markham - All training will be completed on site and is approximately 2 weeks in duration)
Contact Center Hours are Monday Friday 8am 8pm
Must Have Skills :
- 1+ year experience in Customer Service preferably in a call center environment .
- Computer Skills (word processing, excel and various web-based programs / Windows applications)
- Ability to handle a minimum of 70+ calls per day
Nice To Have Skills :
- Bilingual French knowledge
- Financial Industry exp
Job Responsibilities :
- Provide first in class service to our customers / brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
- Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
- Act as Company Ambassadors in supporting inbound insurance / claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
- Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs / services available to our customers.
- Interpret and identify the customer’s needs and respond appropriately and professionally.
- Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
- Take ownership of customer relations through service and commitment to follow through.
Jr. Call Centre Representative to support billing inquiries for a large insurance client - 2617
Call Centre Representative to support billing inquiries for a large insurance client -. Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers...
Quality Improvement Specialist - Research Operations, Services and Support
The Research Quality Assurance Office is committed to providing oversight and supporting clinical research excellence by providing the research community at the Centre for Addiction and Mental Health (CAMH) with guidance, advice, and oversight of clinical trials and patient-based research, including...
Sr. Power BI Specialist to design, implement, and integrate interactive PowerBI reports for a financial client
Power BI Specialist to design, implement, and integrate interactive PowerBI reports for a financial client . Data modelling to provide schemas for Power BI usage . Project: Life & Health IFRS17 data collection platform analytics and reporting solution . Usage of backlog capabilities (kanban boards, ...
Employment Services Client Success Manager
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. In addition to our standard group benefits offering for full-t...
Senior Site Reliability Engineer (SRE) to support the installation & configuration of Dynatrace to ensure seamless integration with existing systems & infrastructure for a crown corporation client
Develop detailed documentation for monitoring processes and setups, and provide knowledge transfer to internal staff to ensure effective use and maintenance of the monitoring tools. Analyze application performance requirements and customize monitoring thresholds, alerts, and dashboards to align with...
Call Center Representative (Billing)
Serve as Company Ambassadors, supporting inbound insurance/claims inquiries and efficiently directing customers to the appropriate team for further assistance. We are seeking a dedicated and professional Call Center Representative to join our client's team in the insurance industry. Provide "first i...
Client Representative - Customer Sales Support
We are looking for someone who is not only the best in the business when it comes to customer satisfaction, but also a confident and collaborative team player who brings a positive and enthusiastic outlook to work each day! Client Representative - Customer Sales Support Responsibilities: Serve ...
Bilingual - Centralized Call Centre Representative
Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our clients mandates, the successful candidate will be required to validate full vaccination prior to hire. The Centralized Call Centre Representativ...
Call Center Representative (Billing)
Provide outstanding customer service to customers and brokers, supporting billing inquiries in a professional and courteous manner. Ability to handle a minimum of 70+ calls per day, with top performers managing up to 100 calls daily. You’ll provide excellent customer service, address billing inquiri...
Project Manager - Provincial System Support Program
The Provincial System Support Program (PSSP) at the Centre for Addiction and Mental Health (CAMH) works with communities, service providers, government, and system partners, including Ontario Health's Mental Health and Addictions Centre of Excellence (CoE), to move evidence to action and create sust...