Jr. Call Centre Representative to support billing inquiries for a large insurance client -
Duration : 6 months
Location : Hybrid (Markham - All training will be completed on site and is approximately 2 weeks in duration)
Contact Center Hours are Monday Friday 8am 8pm
Must Have Skills :
- 1+ year experience in Customer Service preferably in a call center environment .
- Computer Skills (word processing, excel and various web-based programs / Windows applications)
- Ability to handle a minimum of 70+ calls per day
Nice To Have Skills :
- Bilingual French knowledge
- Financial Industry exp
Job Responsibilities :
- Provide first in class service to our customers / brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
- Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
- Act as Company Ambassadors in supporting inbound insurance / claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
- Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs / services available to our customers.
- Interpret and identify the customer’s needs and respond appropriately and professionally.
- Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
- Take ownership of customer relations through service and commitment to follow through.
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