Talent.com
Senior Technical Integration Consultant
Senior Technical Integration ConsultantMitel • Ottawa
Senior Technical Integration Consultant

Senior Technical Integration Consultant

Mitel • Ottawa
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Mitel PS - Custom Integration Consultant

The Custom Integration Consultant serves as the lead technical implementation resource when custom solutions are part of Mitel product’s solutions deployment. They are responsible for the full solution lifecycle deployment including design, development, testing, end user testing support, and in-service support.

  • Custom Contact Center Integration Solutions design and deployment
  • Custom Solutions design and deployment including Interfaces and Reporting
  • Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.)
  • Custom IVR Web Application Interfaces design and deployment

Key Responsibilities :

  • Leads the Custom Solution Integration Projects on an individual basis;
  • On a Project basis : Responsible for leading, creating and getting customer approval of the Solution Design Document (SDD);SDD consists of Visio call flow charts, Database schema and field definitions, inter-system messaging formats, protocols required;Per approved SDD specification, develops the custom solution or reporting application;Completes the installation of the custom solution system software and unit test;Provides system and end user support testing;Supports In-service time commitment per the Statement of Work;
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers;
  • Submit all paperwork associated with jobs including time spent per activity and weekly expense reports;
  • Additional responsibilities as the position requires.
  • Knowledge, Skills & Abilities Required : (Experience, technical skills, communication skills, customer focus, time management skills, independence, accuracy, education) :

  • 8-10+ years custom solution developed software experience
  • 2+ Years contact center solutions exposure
  • 2+ years custom reporting experience; demonstrated experience in writing complex custom reports in Microsoft PowerBI.
  • Demonstrated expert knowledge in programming languages, system utilities, database structures and architecture for MS SQL.
  • Demonstrated ability to translate and communicate business processes to applicable requirement types; competent to conceive, develop and apply highly advanced technologies, principles, theories and concepts to resolve the most complex software systems problems.
  • Experience writing application code in .Net C++ / #, JavaScript, Java, HTML, SOAP, WSDL, RESTful API / web services, and XML; Agile development lifecycle experience a plus.
  • Ability to handle multiple simultaneous projects of a moderate to complex level
  • Ability to work to deadlines on their own with discretion and limited supervision
  • Good customer service skills; good communication skills; and a solid work ethic
  • Ability to travel occansionally to customer’s site
  • Ability to work in a flexible schedule environment support nights and weekend implementation events
  • Expert PC knowledge with VM Ware, SAP, Salesforce, and MS Office product experience
  • MS degree or equivalent experience; MS in Computer Science Discipline
  • Excellent English language speaking and writing skills
  • Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

    For more information, visit www.mitel.com and follow us on Twitter @Mitel

    Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

    We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to talentacquisition@mitel.com or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs.

    #LI-DD1

    Create a job alert for this search

    Senior Technical Integration Consultant • Ottawa

    Similar jobs
    Senior Technical Support Architect AI-Driven SaaS

    Senior Technical Support Architect AI-Driven SaaS

    Assent Compliance • Ottawa H2B, ON, Canada
    Full-time
    A leading sustainability solutions provider in Ottawa is seeking a Technical Support Architect.This senior-level role involves managing technical escalations, collaborating with Product and Enginee...Show more
    Last updated: 30+ days ago • Promoted
    Integration Consultant

    Integration Consultant

    Sun Life • Ottawa
    Full-time
    You are as unique as your background, experience and point of view.Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their f...Show more
    Last updated: 6 days ago • Promoted
    Senior Consultant

    Senior Consultant

    Isaac Operations • gatineau, qc, ca
    Full-time
    While technically we’re an operational consultancy, we don’t like to call ourselves consultants.We’re a collection of engineers, innovators and creators who work with companies across industries to...Show more
    Last updated: 17 days ago • Promoted
    Technical Consultant - SyteLine / CSI - ottawa

    Technical Consultant - SyteLine / CSI - ottawa

    PwC Canada • ottawa, on, ca
    Full-time
    SyteLine / CSI hands on implementation Experience for their private sector client.Implementation of enhancements to the Advanced Planning & Scheduling module within SyteLine / CSI, for a Manufacturing ...Show more
    Last updated: 23 hours ago • Promoted
    Senior Innovation Funding Consultant - ottawa

    Senior Innovation Funding Consultant - ottawa

    Leyton • ottawa, on, ca
    Full-time
    Leyton est une société mondiale de financement de l'innovation, fondée en 1997, comptant plus de 5 000 employés et 35+ bureaux répartis dans 16+ pays, incluant des bureaux à Montréal, Toronto, Albe...Show more
    Last updated: 1 day ago • Promoted
    Hardware Senior Principal Consultant - ottawa

    Hardware Senior Principal Consultant - ottawa

    PRI Global • ottawa, on, ca
    Full-time
    Hardware Senior Principal Consultant (FPGA) – Canada.Hardware Senior Principal Consultant (FPGA).This role involves solving complex technical problems, driving innovation, influencing long-term str...Show more
    Last updated: 29 days ago • Promoted
    Senior Consultant, Transformation & Technology Change

    Senior Consultant, Transformation & Technology Change

    Deloitte Canada • Ottawa
    Full-time
    A leading consulting firm in Ottawa is seeking a Senior Consultant to drive strategic transformation in organizations.The role requires a minimum of 5 years of experience in complex organizational ...Show more
    Last updated: 16 days ago • Promoted
    Solutions Consultant 2 Ottawa, Canada

    Solutions Consultant 2 Ottawa, Canada

    Palo Alto Networks, Inc. • Ottawa
    Full-time
    At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge tec...Show more
    Last updated: 6 days ago • Promoted
    Senior SAP Consultant - ottawa

    Senior SAP Consultant - ottawa

    Quarry Consulting • ottawa, on, ca
    Full-time
    Senior SAP Fieldglass Consultant.SAP Fieldglass application and solution to help customers manage their entire contingent workforce lifecycle, from hiring and engagement to offboarding and evaluati...Show more
    Last updated: 14 days ago • Promoted
    Solutions Integrator

    Solutions Integrator

    Quarry Consulting • Ottawa
    Full-time
    Our trusted client is looking for a Solutions Integrator to support the decommissioning of its data centre and modernizing application integration architecture. This role will play a critical part i...Show more
    Last updated: 16 days ago • Promoted
    Technical Services Consultant

    Technical Services Consultant

    FreeBalance • Ottawa
    Full-time
    As a Technical Services Consultant, you will have the opportunity to contribute to our ongoing success by delivering high-quality and timely technical implementation support and services that enabl...Show more
    Last updated: 16 days ago • Promoted
    Implementation Consultant

    Implementation Consultant

    Snyk Ltd. • Ottawa
    Full-time
    Privacy Information • •We and our partners are using tracking technologies to process personal data in order to improve your experience. You may always exercise your consumer right to opt-out.For deta...Show more
    Last updated: 16 days ago • Promoted
    Integration Specialist

    Integration Specialist

    Pivot + Edge • Outaouais
    Full-time +1
    Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Mission-critical control centres ar...Show more
    Last updated: 15 days ago • Promoted
    Technical Consultant - SyteLine / CSI - PwC Canada

    Technical Consultant - SyteLine / CSI - PwC Canada

    PwC Canada • ottawa, on, ca
    Full-time
    SyteLine / CSI hands on implementation Experience for their private sector client.Implementation of enhancements to the Advanced Planning & Scheduling module within SyteLine / CSI, for a Manufacturing ...Show more
    Last updated: 23 hours ago • Promoted
    Hybrid Solutions Analyst : IT Integrations & Innovation

    Hybrid Solutions Analyst : IT Integrations & Innovation

    Norton Rose Fulbright • Ottawa
    Full-time
    A global law firm in Ottawa seeks an experienced Solutions Analyst to bridge the gap between business needs and technical solutions. This hybrid role involves analyzing requirements, designing IT so...Show more
    Last updated: 16 days ago • Promoted
    Senior Consultant - GIS / CAD / BIM Integration

    Senior Consultant - GIS / CAD / BIM Integration

    Esri Canada • Ottawa
    Full-time
    A Day in the Life of a Senior Consultant at Esri Canada : .Work in a collaborative team analyzing customer issues and developing solutions. Providing expertise in the user needs analysis, estimation, ...Show more
    Last updated: 6 days ago • Promoted
    VMS Implementation Consultant - Contingent Workforce Solutions - ottawa

    VMS Implementation Consultant - Contingent Workforce Solutions - ottawa

    SimplifyVMS • ottawa, on, ca
    Full-time
    Vendor Management System (VMS) solutions.AI, automation, and advanced workforce analytics.Global Head of Marketing & Demand Generation. SimplifyVMS as a market leader in.SimplifyVMS is seeking a dyn...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Technical Consultant (remote anywhere in Canada) - SolidCAD

    Bilingual Technical Consultant (remote anywhere in Canada) - SolidCAD

    SolidCAD • ottawa, on, ca
    Remote
    Full-time
    Position Title : Bilingual Technical Consultant – Building Information Modeling (BIM) – (remote anywhere in Canada).SolidCAD is your partner for technology consulting and thought leadership.We help ...Show more
    Last updated: 23 hours ago • Promoted