Program Administrator

Sanmina Corporation (Nasdaq : SANM) is a leading integrated manufacturing solutions provider serving the fastest‑growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina offers end‑to‑end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors, with facilities strategically located worldwide.

Job Purpose

The Program Administrator assists the Program Manager in managing the business relationship between the assigned customer and the manufacturing facility to ensure that customer expectations are met and / or exceeded. The Program Administrator also helps in maintaining the customer backlog report, resolving AR issues, reporting key business indicators, processing customer RMA(s), PO (Order Entry) and order changes, and working with the assigned Program Manager to maintain contractual obligations (e.g., payment, delivery, inventory, etc.).

Responsibilities

• Interact with customers, and / or service representatives to handle a variety of post‑sales service functions.
• Update databases with status of returned materials, issues, and accounts for returned inventory.
• Record and report the status of repairs, replacements, sales orders and delivery schedules, ensuring service information is accessible by sorting and filing documents / forms.
• Maintain records of returns, PO schedule changes, update product pricing, process order changes (updates to MRP) and resolve return credit problems.
• Support the business relationship between assigned customer(s) and the manufacturing facility, ensuring customer and program management expectations are met and SOPs are followed.
• Assist the Program Manager in commercial management of customer(s) product pricing (price effectivity), customer workbook management, and accounts receivable issues with the customer.
• Understand the customer(s) contract terms and their implications for the order process.
• Manage the customer(s) backlog / demand and work with planning to ensure proper MRP / DRP runs.

Education & Experience

Seniority Level

Employment Type

Job Function

Industries

Location : Ottawa, Ontario, Canada.

Sanmina welcomes and encourages applications from persons with disabilities. In accordance with the guidelines established under the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the selection process.

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