Advancement (Donor) Services Representative

The BC Cancer Foundation is the fundraising partner of BC Cancer and the largest charitable funder of cancer research in B.

C. Every dollar we raise stays right here at BC Cancer to advance research and enhance care for all British Columbians.

With almost 90 employees working across 5 sites in B.C, we are one of the largest non-profit organizations in BC working actively with over 100,000 donors and communities to inspire investment in BC Cancer and our provincial teams of world-leading researchers, oncologists and care providers.

We are a professional, passionate and positive team who believe that we can help make a difference in the lives of all British Columbians.

Our purpose is to be a catalyst, powering world class innovation while supporting deeply personal cancer journeys.

The Position

This position is a combination of customer service, gift processing and data entry duties. The Advancement Services Representative acts as a frontline resource for donors of the Foundation and internal staff.

Primary responsibilities of the Advancement Services Representative, following role-specific orientation and training, include :

• Creating a meaningful experience for donors while interacting with them, most commonly via email and over the phone, to receive donations, verify information, and answer enquiries
• Maintaining a thorough understanding of CRA regulations and best practices for the processing and recording of gifts; following due process when processing gifts
• Preparing and proof-reading tax receipts and letters to donors according to CRA rules and regulations
• Inputting clean, meaningful data into the database through a variety of processes, ranging from manual entry to mass imports using the technology provided e.

g. importing gifts & data from Luminate Online into the Raiser’s Edge database using Importomatic, LO Connector, RE Import function, etc.

• Maintaining constituent records data hygiene in the Raiser’s Edge database by consistent data entry and assisting in specific data cleanup and database maintenance projects
• Assisting with handling enquiries and requests from Development staff in a timely and professional manner
• Opening and distributing incoming regular and electronic mail and helping coordinate the flow of information internally and with other departments and organizations
• Contributing ideas in team discussions and providing feedback regarding process improvement
• Maintaining up-to-date knowledge of PCI compliance and how it applies to gift processing; following due process when processing gifts
• Keeping Gift Processing procedures manuals up to date
• Providing assistance with cross-training Advancement Services staff
• Assisting with greeting visitors, determine nature of business and direct visitors to the appropriate person, as needed

The Person and Skills

The successful candidate will be positive, proactive, and embody a can-do attitude no matter what task is sent their way.

Skills associated with this position include :

• Displays compassion, sensitivity, confidentiality and mature judgment skills
• Demonstrated ability to communicate effectively both verbally and in writing with the public, donors, and all levels of staff
• Ability to work effectively and collaboratively within a dynamic team setting and be considered a team player
• Demonstrated organizational and time management skills with a proven ability to prioritize and balance diverse workloads and meet multiple deadlines under pressure with constant interruptions
• Ability to work in a fast-paced and rapidly changing environment with demonstrated flexibility to adapt and perform optimally
• Strong data entry and proof-reading skills, attention to detail and accuracy
• Flexibility to work on site and remotely as determined by the Manager and according to both departmental and organizational needs
• Ability to work collaboratively and communicate effectively while remote using technology such as Asana, Slack and Zoom, if applicable
• Experience with Raiser’s Edge or another customer relationship management system is an asset
• Computer skills : demonstrated competence in computer software such as Microsoft Office Suite (i.e. Word, Excel and Outlook)

The Qualifications

The ideal candidate will possess a minimum Secondary School Diploma or equivalent, plus two years related experience, preferably working within fundraising, or an equivalent combination of education, training and experience.

Salary Range : $47,000 - $52,000

What We Offer

• 4 weeks’ vacation plus office closure between Christmas Eve and New Years, as well as half days office closures before each statutory holiday
• Comprehensive benefit package including coverage for health, dental, vision and various paramedical services, plus participation in the Employee & Family Assistance Program
• Participation in the Municipal Pension Plan

BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity & inclusion. All qualified applicants will receive consideration for employment regardless of age, ethnicity, gender identity or expression, language, national or Indigenous origin, family or marital status, physical and mental ability, political affiliation, race, religion, sexual orientation or socio-economic status.

As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace.

BC Cancer Foundation has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID 19.

Considerations and reasonable accommodations can be taken upon request and will be discussed on a case-by-case basis.