Donor Services Representative

What you’ll do

Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints.

We are currently recruiting for 1 full-time and 2 casual Donor Services Representatives. The responsibilities of these roles are similar, with the main difference being that the full-time role will have more responsibilities related to donor experience and service.

More specifically, the responsibilities of the Donor Services Representatives include :

• Provide an exceptional experience through all touchpoints, that includes but not limited to reception, email, phone, chat, letter correspondence, and events.
• Respond to enquiries and complaints from donors through all channels related to donor details and donation processing within expected timelines.
• Make daily gratitude calls and outbound phone calls to verify donor information as needed.
• Receive cash, cheque and credit card donations from various sources and process them in the Foundations database in accordance with policies and procedures.
• Receive and sort incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems.
• Enter donor information from various sources into the Foundations database and assist with the issuance of tax receipts in accordance with current policies and procedures.
• Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations.
• Provide general administrative support to the Donor Services department as assigned.

What you bring

As the successful candidate, you have a passion for customer service, systems and data and are excited to provide exceptional donor experiences.

You bring excellent organizational skills, have a keen eye for detail, and the ability to schedule and prioritize work while balancing multiple projects and competing priorities in a busy and dynamic environment.

To complement this, you have a diploma or certification in professional administration or an equivalent and one year of related customer or administrative experience.

In addition, you also bring :

• Exceptional customer service skills, with experience and comfort providing meaningful customer experience throughout all interactions.
• Strong attention to detail with a focus on accuracy.
• Excellent interpersonal and communication (verbal and written) skills.
• Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint).
• Good knowledge of Blackbaud Raiser’s Edge NXT or other foundation database experience.
• Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities.
• Ability to handle confidential / sensitive material with discretion including integrity with the information.
• Ability to work as a collaborative and communicative member of a team within a dynamic team setting.
• Results-driven with the ability to perform in a deadline driven environment.
• Ability to work outside of normal business hours on occasion, as needed.

What you can expect

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience.

We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office, with no defined minimum amount of time in-office.

It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.

Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19.

Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds;

these will be reviewed and discussed on a case-by-case basis.

Join us

We exist to power the possible, and that permeates every action we take. As a team, we push ourselves to : think big in how we boldly envision the future, lead with heart in how we listen and engage with others and step up in how we are accountable to ourselves, each other and our shared cause.

While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits and a commitment to professional development.

We think it’s a pretty amazing place. Others agree we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 14 years in a row.

BCCHF invites and encourages all qualified individuals to apply. As an organization we are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support.

We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge and backgrounds at the Foundation.

Want to make a big impact on the health of BC’s kids? Join us and help make kids mighty. Apply online by September 3rd at .

When applying please be sure to indicate whether you are interested in the full-time or casual opening.