Bilingual Inbound Sales and Customer Representative

Our team is seeking our next Inbound Sales and Customer Representative to join our Montreal team.

At Fairstone we don’t hire experience only, we hire attitude!

If you are willing to learn, we are willing to invest in your future! We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us!

No cold calling! As an Inbound Sales and Customer Representative , you will be taking calls from existing clients who are looking to activate their credit card.

This position consistent of role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional product to match their need.

AT FAIRSTONE WE RECOGANIZING YOUR HARD WORK AND CARE ABOUT YOUR WELLBEING!

WHAT WE OFFER OUR TEAMS :

• Hybrid work model : We require 3 days a week in our Montreal office . Why? Because when you join Fairstone, you not only join a team, but you also join a family that wants to succeed! (first 2 weeks in person for training purposes).
• Professional Development : Paid training, free eLearning courses to give you an opportunity to build your customer service, sales, leadership skills and more.
• Employee discounts; Phone plans, gym membership and many retailers such as perkopolis!
• Education Support up to 3,000$
• Competitive base salary, with multiple incentive programs to increase your total compensation.
• We offer 21 paid days a year : 3 weeks’ vacation and an additional of 6 wellness days off.
• Up to 6 % pension program : Company will put a 3% into a RESP account, and an additional, up to 3% to match your contribution.
• Comprehensive benefit package : Dental and medical benefits adjustable to your needs (with access to virtual healthcare)

IN ADDITION, WE OFFER SHIFT PREMIUMS AND !

• A shift premium of 10% (of regular hourly rate) will be paid for all hours worked when 50% or more of the total hours worked Monday to Friday fall outside of your 8am - 5 : 00pm
• AND 10% shift premium (of regular hourly rate) will be paid for all hours worked on Saturdays .

Monday Friday 8am to 9pm and Saturday 9am 5pm

YOUR ROLE AS A FAIRSTONE REPRESENTATIVE :

• Strive to understand customer’s situation and recognize the customer’s needs
• Maintain a high level of competitive and product knowledge
• Provide quality service that will exceed customer expectations
• Maintain a high level of confidentiality
• Accurately document customer interactions within the appropriate systems
• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Job Requirements

• Bilingual , must be able to communicate and write in both French and English.
• Self-motivated in an independent work environment
• Solid computer skills and an aptitude for learning new software
• An understanding of credit cards is an asset
• More importantly : Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

If you are seeking a long-term exciting permanent employment in a strong financial growing company

Fairstone is committed to creating a healthy work / life balance for its employees and offers many competitive working conditions and benefits.

This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

WE ARE PROUD TO BE : Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

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