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•Bilingual Customer Service Representative

•Bilingual Customer Service Representative

Recrute ActionMontréal, QC, ca
18 days ago
Salary
CAD24.34 hourly
Job description

Job Description

Bilingual Customer Service Representative

Our client in the insurance industry is seeking 12 professionals to join their dynamic team in a hybrid role. This is an exciting opportunity to be part of a fast-paced environment where you can contribute to a collaborative, inclusive, and growth-focused team. If you are passionate about delivering outstanding customer service and thrive on solving challenges, this role is for you! With the potential for long-term growth, this position offers a chance to make a real impact and develop your career.

What is in it for you :

  • Hourly salary of $24.34.
  • 12-month contract with the potential for permanent employment.
  • Full-time position : 37.50 hours per week.
  • Weekday schedule between 8 am and 8 pm.
  • Rotating shifts : 8 am to 4 pm, 9 am to 5 pm, 10 am to 6 pm, 11 am to 7 pm, 12 pm to 8 pm.
  • Hybrid work : 3 office days, from Tuesday to Thursday.
  • Join a passionate and inclusive team of professionals.

Responsibilities :

  • Process telephone inquiries, conduct research, and resolve customer requests promptly.
  • Handle sensitive situations to ensure customer satisfaction.
  • Provide detailed written and oral communications to business units regarding the resolution of inquiries.
  • Determine client needs, clarify information, research each issue, and propose solutions or alternatives.
  • Build lasting relationships with customers by going above and beyond.
  • Achieve qualitative and quantitative personal and team objectives.

    • What you will need to succeed :

  • Post-secondary education or equivalent work experience required.
  • Bilingual in English and French (spoken and written) to support clients in both languages.
  • 1-2 years of customer service experience in a contact center, retail, or service environment.
  • Strong technical and research skills with a high level of attention to detail.
  • Excellent oral and written communication skills.
  • Confidence in learning and applying new information quickly.
  • Ability to multitask and adapt to a fast-paced, changing environment.

    • Why Recruit Action?

    Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

    MFCJP00013774