Sales Coordinator

Overview

About Us

Established in 1982, Instantel is the global market leader in the design and production of vibration, air overpressure and noise monitoring instrumentation. Our products are used on projects in over 120 countries. Applications include civil engineering, construction, environmental, mining, mining exploration, quarry, underwater, structural health, human annoyance, military, and noise. We are proud of our position as an industry leader and are always committed to improvement. We understand the challenges faced in these fast paced environments and provide the tools to get the job done safely and within regulation. Join a world-class team that continuously pushes the limits in the relentless pursuit of excellence and innovation in monitoring equipment.

Job Details

The Sales Coordinator position is a critical part of the Sales team. The successful candidate will report to the Director of Business Development and Sales. This position is very important in maintaining the functionality and the internal processes related to the sales team.

Responsibilities

• Sales and Marketing Functions (80%) : Liaise between production, purchasing, and customers to confirm lead times and shipping dates.
• Sales and Marketing Functions (80%) : Support the sales team to ensure smooth operational processes.
• Sales and Marketing Functions (80%) : Manage Salesforce activities, including lead management, closing won opportunities, pricing updates, new account creation, and report generation as required.
• Sales and Marketing Functions (80%) : Process all incoming orders for the sales team, including daily order entry in Exact Max software, and manage Vision subscription quoting and billing.
• Sales and Marketing Functions (80%) : Manage and distribute all incoming sales leads via email, phone, and website inquiries.
• Sales and Marketing Functions (80%) : Provide account management support in North America and internationally as needed, including preparing quotes for dealers and direct customers and managing the sales process.
• Sales and Marketing Functions (80%) : Provide inputs for sales and service reports, which are crucial for tracking company progress and supporting strategic decision-making.
• Sales and Marketing Functions (80%) : Create new customer and dealer accounts in the order entry system and perform credit checks.
• Sales and Marketing Functions (80%) : Maintain and track results associated with promotions and other sales initiatives.
• Sales and Marketing Functions (80%) : Assist marketing with tradeshow organization, including (but not limited to) hotel reservations and auxiliary requirements such as electrical setup.
• Service Functions (20%) : Act as a backfill for the Service Coordinator and assist during peak business times to maximize service revenue including, but not limited to, the following functions
• Service Functions (20%) : Order quoting and customer follow-up.
• Service Functions (20%) : Submit and schedule new orders into Production.
• Service Functions (20%) : Manage and respond to incoming service requests via email, phone, and website, including obtaining customer approvals for service work orders.
• Service Functions (20%) : For time-sensitive projects, ensure expedited equipment reaches customers on schedule.
• Service Functions (20%) : Create new customer and dealer accounts in the order entry system.
• Service Functions (20%) : Maintain accurate information in the Return Merchandise Authorization (RMA) database.

Qualifications

A personal commitment to responding promptly to dealer and customer requirements and needs, including follow-up to ensure issues have been addressed to the dealer’s and customer’s satisfaction. This description is intended as a general outline to guide understanding of the primary responsibilities and tasks associated with the job. It should not be considered an exhaustive list of all responsibilities, tasks, and duties. This description is designed to offer a broad overview and may not encompass every aspect of the role.

Employment Details

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