Production Support Analyst- Akamai

We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.

The ideal candidate has hands-on experience with Akamai configurations, Cloudlets, WAF, reverse proxies, and cloud gateways.

What you bring

• Strong experience with Akamai delivery configurations and NetStorage

• Hands-on knowledge of Akamai Cloudlets, caching, routing, redirects, and performance optimization

• Experience with WAF, SiteShield, Kona Site Defender, Prolexic, and Bot Manager

• Strong understanding of SSL certificates and DNS management

• Experience with NGINX, Apache, AWS, and Azure gateways

• Knowledge of Jira, Confluence, and ITIL incident, change, and problem management

• Experience troubleshooting network, application, and system issues

• Strong analytical, communication, and problem-solving skills

What you'll do

• Troubleshoot production issues using system logs and monitoring tools

• Configure and maintain Akamai web delivery and security solutions

• Monitor production performance and identify root causes

• Manage DNS, domains, URL redirects, and security administration

• Coordinate with DevOps, CloudOps, development, and support teams

• Manage incidents, service requests, vendor escalations, and SLA commitments

• Prepare technical documentation and root cause reports

• Support team knowledge sharing and rotational on-call activities

Nice to have

• Previous experience as a Webmaster or Akamai Support Analyst

• Experience with Heroku or other web platforms

• Knowledge of media players and streaming technologies

• Experience supporting mobile applications across iOS and Android