Data & Donor Relations Specialist

ABOUT THE ROLE

The Data & Donor Relations Specialist ensures the accurate handling, processing, acknowledgement, receipting, and reporting of donations to Cuso. This role works in under the direction of the Manager, Data & Donor Relations supporting of a variety of Cuso fundraising initiatives as well as providing excellent donor experiences. This Specialist also collaborates with external vendors and service providers.

KEY RESPONSIBILITIES

Donations & Stewardship

• Ensure all gifts, are accurately entered and maintained in CRM (Raiser’s Edge)
• Maintain comprehensive knowledge of donations to handle general inquiries, donation renewals, upgrades, and new donations at all levels
• Process donations promptly, efficiently and accurately
• Provide administrative support for donor outreach, engagement, and stewardship
• Support the reconciliation of Raiser’s Edge with Cuso’s official financial statements
• Contribute to the development and production of tax receipts and/or including accompanying thank you letters and email
• Manage donations as per the Campaign Donation Process and follow up on (NSF) cheques and other bank returns
• Prepare cheque and cash deposits to be submitted to Finance
• Support the Manager, Data & Donor Relations with Raiser’s Edge database projects to maintain database integrity including updating donor records, ensuring address accuracy and entering responses from donor engagement
• Produce regular and ad hoc reports, in collaboration with the Manager, Data & Donor Relations as needed
• Prepare and analyze regular and ad hoc reports from the database and reports information to peers and management as required and necessary

Administrative

• Collaborate with external auditors on an annual basis to ensure Raiser’s Edge reconciliation with Cuso International’s official financial statements
• Support the planning, coordination, logistics and implementation of the Engagement Team’s projects, campaigns, invoicing and general administration
• Verify and prepare finance requisition forms for authorized departmental expenditures
• Provide logistical support for stakeholder teleconferences, meetings or workshops, as required
• Monitor and action various external email accounts and subscriptions
• Coordinate mailings and mail-merges for the Engagement team as requested
• Maintain secure and confidential electronic and hard copy filing system
• Periodically support the Leadership Team and our Chief of Staff with office related administration and event planning

POSITION QUALIFICATIONS

• 3 to 5 years of related experience is desired
• 3 to 5 years of experience working on a fundraising team
• 3 to 5 years experience with Raiser’s Edge is desired
• University degree or College Diploma in Business Administration, Communications & Marketing, is desired, however equivalent experience will be considered
• High proficiency with Office 365 and MS Office applications
• Ability to successfully juggle multi-functional and diverse duties is essential
• Excellent verbal and written communication skills in English is essential
• Excellent verbal and written communication skills in French is desired
• Self-starter who works autonomously with a strong work ethic
• Excellent interpersonal skills and the ability to work as part of a team in a participatory manner
• Exceptional attention to detail with a high level of accuracy is essential
• Strong commitment to continuous improvement and learning
• Demonstrated ability to exercise tact, discretion and maintain confidentiality regarding sensitive, personal and financial information is essential
• Demonstrated attitudes and behaviours which show respect for diversity
• Ability to work well within a dynamic and fast-paced environment, and the ability to work under pressure while responding to competing demands and deadlines is essential
• Ability to coordinate and/or execute multi-functional or diverse duties concurrently
• Available to work in office at Cuso HQ in Ottawa 3-4 days per week based on seasonal workflow (Monday-Friday)
• Must be a Canadian citizen or Permanent Resident