HR Knowledge Management Specialist

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Knowledge Management Expert
Type: Contract
Compensation: $70–$90/hour
Location: Remote

Role Responsibilities

• Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user's access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Qualifications

Must-Have

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
• Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company.
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search).
• Hands-on experience using Workday HCM as an end user.

Preferred

• Experience owning or curating HR knowledge content in Confluence, ServiceNow KB, Workday Help, or similar.
• Currently an active HR practitioner rather than consultant-only.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Workday Pro certifications in relevant modules.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.