Operations Manager - NEW BRENTWOOD LOCATION

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.

Please note:

• Fitness World does not offer remote roles — all recruitment is conducted in person.

• We will contact applicants directly regarding their application.

• We never request sensitive information (e.g., SIN, banking details) before an in-person interview.

If you receive a suspicious message claiming to be from Fitness World, do not respond or share any personal information.

Ready to lead the heartbeat of a busy fitness club? As Operations Manager at Fitness World, you'll run the day-to-day that keeps a whole location humming — Front Desk, childminding, member retention, and retail all fall under your watch. Working side-by-side with the General Manager, you'll be the vital link between our Club and Head Office, wearing plenty of hats and making a real impact every single day. If you thrive on variety, love keeping things running smoothly, and want your work to matter, this is your spot.

Compensation: Base salary plus over $10,000 in annual bonus opportunities, for a total package of $50,000–$60,000.

Responsibilities

• Recruit, train, and develop the Member Service Representative (MSR) team; maintain staff communication logs and document meetings to ensure progress and alignment

• Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.

• Responsible for bringing Fitness World's core values and mission statement to life by promoting a friendly, fitness-focused environment through leading by example, including regular team clean announcements and leader led action.

• Proactively document and suggest process improvements as the company grows

• Strong knowledge of all monthly promotions, contests and membership and PT products

• Partner with cross-functional department leaders such as Sales, Fitness and Maintenance to ensure clubs alignment on processes and procedures.

• Additional Duties as assigned

Childminding

• All childminding staff certifications and back-ground check requirements are current and on file.

• Regular audit of payments and child check-ins.

• Ensure childminding staff adhere to FW childminding policies and procedures while providing safe, quality care in a friendly clean environment.

Inventory Management

• Ensure all retail products are ordered, received, counted and merchandised according to company standards.

• Review and discuss monthly shrink report with Manager of Club Operations and the General Manager

What You Bring

• 2+ years of supervisory or team-lead experience, ideally in fitness, retail, hospitality, or another high-traffic customer-facing environment

• A track record of recruiting, training, and developing frontline staff

• Comfort with administrative work — scheduling, employee paperwork, incident reporting, and record-keeping

• Strong organizational skills and the ability to juggle multiple priorities across a busy location

• Clear, dependable communication with both your team and cross-functional partners

• Availability to work a flexible schedule, including evenings and weekends as club operations require

• Valid childminding-related certifications and clearances (or willingness to obtain them), and comfort overseeing background-check and check-in compliance

• Retail or inventory experience an asset

Our Perks:

• A combination of base and bonus pay that rewards you for your effort

• Group benefits (dental, extended health & travel)

• Complimentary Membership for You and One Other

• Discounted personal training, supplements and retail clothing

• Develop a career path and highly transferable skills

Our Values:

• Passionate: We put our all into everything we do & empower each other to be our best selves every day.

• Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all.

• Fun: We laugh, smile, & enthusiastically have a good time, all the time.

• Community: We work, sweat & give back together, creating connected communities inside & out.

About Fitness World: Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone! Our high value low-cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over the years, we continue to provide best in class health and fitness facilities and services.