Job Type: Full Time
Location: Toronto (2 Bloor East Corp Office) or Ottawa office (319 McRae Avenue Head Office)
Target Salary Range: $73,117 - $91,397
The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.
WHAT YOU'LL DO
🎨 Product & UX Design
▸ Lead the design lifecycle from conceptualization and discovery through to execution and launch across iOS, Android, and responsive web.
▸ Create user flows, wireframes, customer journey maps, interactive prototypes, and high-fidelity designs.
▸ Contribute to and maintain our design system, ensuring consistency and seamless developer handoff.
▸ Develop pixel-perfect design documentation and specifications for engineering teams.
▸ Incorporate motion design and micro-interactions to enhance engagement and usability.
▸ Translate complex system requirements into simple, elegant, and user-friendly interfaces.
▸ Rapidly prototype concepts in Figma, from low-fidelity sketches to high-fidelity interactive prototypes.
▸ Ensure all designs meet Alterna's brand standards and WCAG (AODA) accessibility guidelines.
🔍 User Research & Validation
▸ Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, observational studies, and competitive analysis.
▸ Apply design thinking methodologies to iterate based on member feedback and data-driven findings.
▸ Build and maintain journey maps, service blueprints, and user personas to keep the team aligned on member needs.
🤝 Collaboration & Strategy
▸Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.
▸ Collaborate with Engineering early and often to ensure technical feasibility and support post-launch refinements.
▸ Facilitate design workshops, brainstorming sessions, and design critiques.
▸ Present design rationale, research findings, and concepts clearly to technical and non-technical audiences, including senior leadership.
⚙️ Process & Support
▸ Own the end-to-end design process — from ideation and prototyping to user testing and final delivery.
▸ Document design processes and systems
▸ Drive continuous improvement of design workflows, methodologies, and tools within the Digital Channels team.
WHAT YOU BRING
Education
▸ University degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field — or equivalent working experience or certifications.
Experience
▸ Minimum 5 years of experience in Digital Product Design, UX/UI Design, or a related role within an agile environment.
▸ Proven track record of launching innovative digital products.
▸ A strong portfolio showcasing end-to-end product design, complex problem-solving, and impactful user experiences.
▸ Experience in financial services or fintech is a strong plus.
Technical Skills
▸ Expert proficiency in Figma (required).
▸ Familiarity with Adobe Creative Suite and motion design tools is an asset.
▸Proficiency and experience with prototyping (required)
WHO YOU ARE
▸ Action-Oriented — Proactive with a "get stuff done" attitude and strong organizational skills.
▸ User Advocate — Deep empathy for users and a genuine commitment to solving real problems.
▸ Design-Driven — Exceptional interaction and visual design skills with a strong eye for aesthetics and typography.
▸ Strategic Thinker — Able to balance creative vision with business objectives to deliver meaningful outcomes.
▸ Strong Communicator — Skilled at articulating design decisions and inspiring stakeholders through clear storytelling.
▸ Collaborative — A trusted team player who works effectively across cross-functional teams.
▸ Adaptable — Comfortable in a fast-paced, dynamic environment with shifting priorities.
▸ Passionate — Excited about financial services and fintech, with a desire to innovate within digital banking.
UX Designer • Ottawa, ON, CA
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