Manager, Site Reliability Engineering

What it's like to be a Site Reliability Engineer Manager at Northbridge Financial

The Manager, Site Reliability Engineering is a critical role responsible for ensuring the reliability, performance, and availability of our core insurance platforms. You will be required to work very closely with our application and infrastructure teams to prevent incidents, manage infrastructure, and build effective monitoring systems. In this cross functional role, you must communicate effectively with various stakeholders while maintaining smooth operations and improving overall system reliability.

We want your talent

If you're great at:

• Strong knowledge of, and experience with, cloud technologies.
• Documented experience with infrastructure modelling tools to troubleshoot, resolve issues.
• Demonstrated experience providing over-the-phone support to clients and other departments.
• Demonstrated experience in developing process improvement initiatives.
• Transform difficult and complex technical ideas and topics into clear and relevant business ideas and concepts.
• An expansive understanding of industry practices and how to best leverage them.
• Exceptional analytical, conceptual, and problem-solving abilities and an enhanced capability of "thinking outside the box" to deliver innovative strategies that move the business forward and respond to changing market conditions.
• Proficiency in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
• Documented experience with algorithms, data structures, complexity analysis and software design.
• Documented experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet or Ansible.

If you have:

• Bachelors Degree (Computer Science or Computer Engineering degree is preferred) and/or equivalent on the job experience.
• Strong understanding of cloud computing platforms such as Azure, GCP, IBM Cloud or AWS, as well as cloud automation and orchestration tools. Including items such as: SCPs, landing zones, Control tower, Azure Policy, Azure Security Centre, Azure monitor, Azure Advisor.
• Technical hands-on leader with a deep understanding of Azure cloud architecture, DevOps, Site Reliability Engineering and Cybersecurity
• Experience in designing, creating and supporting Automation (PowerShell, Python, Ruby, AWK, SED, etc.) to run health-checks and self-healing capabilities.
• Act as a Subject Matter Expert on SE Practices.
• Agile methodologies and a product mindset approach.
• Outstanding communication, interpersonal, and leadership skills
• An understanding of mission critical applications and be able to assess the risk and impact associated with change.
• Demonstrated experience monitoring systems and components.
• Experience operating in ITIL Framework for Change, incident, and problem management.
• 5+ years as a technology leader managing a team of 5+ individuals
• DBs - MongoDB, Redis, MS SQL Sever, Oracle, Mysql, PostgresSQL
• Architectures & Patterns - BFF, SOA, MDA, OOA, Event Driven, TDD, BDD, CI/CD, etc
• Configuration Management - Ansible, Puppet, Chef
• Other languages ( Node.js, C#, Perl)
• Windows & Linux skills

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

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Who we are:

We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.