Talent.com
Kyndryl
Service Delivery ManagerKyndryl • Ottawa, ON, CA
Service Delivery Manager

Service Delivery Manager

Kyndryl • Ottawa, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Service Delivery Manager role at Kyndryl.

3 days ago – Be among the first 25 applicants.

Position: Service Delivery Manager / Team Leader.

Client: Federal Government.

Location: Ottawa - On-Site.

Duration: Multi Year.

Security Clearance: Enhanced Reliability with federal government.

Language: English (French is nice to have).

Background

Kyndryl Canada is supporting our Federal Government client with their Service Desk and data center operations. We are currently seeking an adept and forward‑thinking Service Delivery Manager to oversee the multifaceted operations and performance of our clients' service desks. The incumbent will play a critical role in ensuring seamless service delivery, maintaining quality standards, driving continuous improvement initiatives, and fostering robust client relationships.

Qualifications

  • Active clearance with the federal government.
  • 5–7 years of experience as a Service Delivery Manager or Team Leader of a Service Desk.
  • Extensive experience in crafting management action plans and defining technical workload specifications to exacting standards.
  • A proven track record of ensuring the fulfillment of service level agreements and delivering impeccable IT technical support services for Commercial Off‑The‑Shelf (COTS) products.
  • Comprehensive experience in administering corrective actions within a call center environment and identifying opportunities for process enhancement.

Responsibilities

  • Serve as the primary liaison with client management to address daily issues, concerns, or requests related to service desk provisions.
  • Manage the service delivery performance for delivered services.
  • Uphold a commitment to delivering exemplary support services while rigorously adhering to service level agreements.
  • Manage all reporting activities essential to supporting contractual obligations, including meticulous monitoring of performance metrics.
  • Lead implementation of service changes and coordinate seamless delivery of projects tailored to client needs.
  • Participate in client meetings to provide insights into service delivery performance and collaboratively explore avenues for enhancement.
  • Develop precise technical workload specifications and craft management action plans to optimize service desk operations.
  • Provide corrective actions within a call center environment and proactively propose process improvements to enhance operational efficiency.
  • Coordinate with internal teams for successful execution of projects and initiatives, fostering collaboration and cross‑functional communication.
  • Conduct regular reviews of service delivery processes and procedures, identifying areas for improvement and implementing innovative solutions.
  • Lead and mentor a team of service desk professionals, providing guidance, support, and professional development opportunities.
  • Stay abreast of industry best practices, emerging technologies, and trends in service delivery management to drive continuous improvement and maintain competitive edge.

#IndKyn – This is a contract position with one of Kyndryl's clients and not full time employment as a member of Kyndryl Canada.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

Create a job alert for this search

Service Delivery Manager • Ottawa, ON, CA

Similar jobs

Experienced Service Delivery Manager - Relocate to Malta

Black Pen RecruitmentOttawa, ON, CA
Full-time

Join a transformative journey as an experienced Service Delivery Manager relocating to Malta.Enhance client engagements while managing comprehensive service contracts and operational frameworks.In ... Show more

 • Promoted

CRM and Data Management Advisor - Spanish Required

Cuso InternationalNorth Grenville, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.This placement is an opportunity to... Show more

 • Promoted

Remote Sales Manager - Leads Provided, Mentorship Included

AO Globe LifeOttawa, ON, CA
Remote
Full-time

A dynamic company in sales and customer service is seeking a Sales Manager to lead a remote team.Embrace flexible working hours while motivating a dedicated team to achieve sales goals.Ideal candid... Show more

 • Promoted

Senior Product Manager, AI-Driven Field Service Invoicing

EverCommerceOttawa, ON, CA
Full-time

A leading service commerce platform is seeking a Senior Product Manager to join the Invoicing Solutions team working on Joist.This role focuses on defining AI-powered workflows for small businesses... Show more

 • Promoted

Deliver with Uber - Sign Up and Start Earning

Uber eatsCantley, QC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausVal-des-Monts, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Healthcare Retail Store Leader: Drive Sales & Service

Avanti Software Inc.Ottawa, ON, CA
Full-time

A leading medical supply distributor in Ottawa is seeking a Retail Manager to oversee store operations, achieve sales targets, and ensure exceptional customer service.The ideal candidate has experi... Show more

 • Promoted

Senior Connectivity Services Manager

TelesatOttawa, ON, CA
Full-time

Elevate connectivity solutions at Telesat as a Senior Connectivity Services Manager.Focus on transforming product offerings and enhancing customer satisfaction in a global telecom setting.As part o... Show more

 • Promoted

Fire Alarm Service Manager

Classic Fire + Life SafetyOttawa, ON, CA
Full-time

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, a... Show more

 • Promoted

Supporter Services Development Manager

Compassion CanadaOttawa, ON, CA
Full-time

Supporter Services Development Manager.Be among the first 25 applicants.Supporter Services Development Manager.Direct message the job poster from Compassion Canada.Human Resource Management, Recrui... Show more

 • Promoted

EMEA Professional Services Engagement Manager Focusing on Outcomes

GitLabOttawa, ON, CA
Full-time

Lead the charge in EMEA as a Professional Services Engagement Manager.Drive customer success through tailored proposals and engagement strategies in a fully remote capacity.As a senior professional... Show more

 • Promoted

Power Delivery Project Manager

POWER EngineersOttawa, ON, CA
Full-time

Power Delivery Project Manager.This remote position is located in our client’s PMO office and may require travel.Preferred locations: Baton Rouge, Louisiana; Lake Charles, Louisiana; Houston, Texas... Show more

 • Promoted

Client Success Manager – Project Delivery

Drake InternationalOttawa, Ontario, Canada
Full-time +1

Client Success Manager – Project Delivery.Direct message the job poster from Drake International.Executive Recruitment & Advisory | Talent Management | Mission-Driven & Scaling Organizations.Drake ... Show more

 • Promoted

Application Support IT Service Delivery Lead

LeverageTek Staffing SolutionsOttawa, ON, CA
Full-time

A technology staffing company is seeking an experienced IT Service Delivery Coordinator in Ottawa.This role involves leading incident and change management processes, driving small project executio... Show more

 • Promoted

Remote MSP Delivery Director — Lead High-Impact IT Ops

S3 Technologies Inc.Ottawa, ON, CA
Remote
Full-time

A renowned IT services provider in Montreal seeks a Director of Managed Services Delivery to oversee the performance of managed IT services.This pivotal role involves supervising technical support ... Show more

 • Promoted

Be your Own Boss - Shop and Deliver

Instacart ShoppersCantley, QC, CA
Part-time +1

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Show more

 • Promoted

Program Delivery Lead

InnerSpaceOttawa, ON, CA
Full-time

About InnerSpace: InnerSpace is a spatial intelligence platform that transforms workplace data into actionable insights for the world’s leading organizations.We help clients understand how their sp... Show more

 • Promoted

Service Delivery Manager

KyndrylOttawa, Canada
Full-time

Join to apply for the Service Delivery Manager role at Kyndryl.Be among the first 25 applicants.Position: Service Delivery Manager / Team Leader.Security Clearance: Enhanced Reliability with federa... Show more

 • Promoted

Delivery Manager — SaaS Cloud Application (R&D)

CGS (Computer Generated Solutions)Ottawa, ON, CA
Full-time

Delivery Manager — SaaS Cloud Application (R&D).Reports to: VP, Research & Development.You will translate the product roadmap into actionable plans for engineering, run the day-to-day execution (Sc... Show more

 • Promoted

Senior HubSpot Manager

RHEIOttawa, ON, CA
Full-time

RHEI is a creator economy company advancing the industry by helping creators, media companies, and brands find success through digital content.We provide end-to-end solutions to help creators and m... Show more