Bilingual Guest Services Agent (Full-Time)

Reporting to the Front Desk Manager and Guest Services Managers responsibilities and essential job functions include but are not limited to the following:

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Follow all safety policies
• Overnight shifts are a possibility but not a daily requirement of the position
• Other duties as assigned

Qualifications :

Qualifications:

• Fluent in both official languages
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera Cloud Outlook Word and Excel is a strong asset
• Active listener self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment

Additional Information :

Physical Aspects of Position (included but not limited to):

• Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time

Key Skills
Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C
Experience: years
Vacancy: 1