Loyalty Strategy & Projects Co-op
Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences.
As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada's largest and most loved loyalty program.
Reporting to the Senior Manager, Loyalty Strategy & Planning, you will leverage your passion for customers, and analytical and project management skills to support the continued innovation of PC Optimum through strategic planning and projects.
Please note this position is based out of Loblaw's Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week.
What you'll do
- Own project management activities for loyalty strategy projects and workstreams, including building workback plans, tracking against key milestones, mapping processes, providing status updates, and maintaining project documentation
- Contribute to the exploration and evaluation of new opportunities and innovation pursuits by supporting with research, reporting, data analysis, business casing, financial modelling, and / or recommendation development
- Conduct ad hoc analyses and investigations to elicit customer, program, and / or competitive insights
- Prepare briefings and presentations to report on the health of the PC Optimum program and loyalty industry / market trends
- Across all of the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Technology & Analytics, Loyalty Operations, Marketing, Digital, and Customer Support
Does this sound like you?
- Hands-on experience. You have prior co-op experience and comfort working in a fast-paced, corporate environment
- Passion for customers. Customers are core to what we do
- Exceptional data fluency. Strong strategies are grounded in data-led insights and you'll be expected to analyze and summarize data from a variety of internal and external data sources
- Comfort thinking critically, including about ambiguous problems. As a key member of the team responsible for Loblaw's loyalty strategy, you will be tasked with solving challenging and ambiguous problems
- Effective communication skills. You will often be called upon to present your findings and recommendations to groups of varying sizes and seniority.
Comfort with storytelling and presenting will be key
Strong intangibles. Time management, problem-solving, critical thinking skills, and the ability to work independently come natural to you
Bonus qualifications
- Experience in the retail and / or loyalty industry
- Experience extracting and analyzing data from dashboards and / or BI tools (e.g., Data Studio / Looker, Microstrategy, Qlikview)
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