The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my guests to have the best experience possible, in connection with the standards of 3 Brewers. I like to make a difference to them and I make sure they experience a good time from their arrival until their departure. I am an ambassador of the brand and I work with my team so that our customers have a user-friendly experience.
My main responsibilities
• Offer an extraordinary customer experience at all times by applying established standards
• Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
• Greet customers in a friendly way and learn about their needs
• Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
• Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
• Take orders accurately, transmit them to the kitchen and ensure their follow-up
• Ensuring the flawless presentation of dishes and their accuracy and serving them according to established standards
• Set tables according to established standards and ensure cleanliness before, during and after the service.
• Promote programs, promotions, and the loyalty card
• Advise customers in their choices in case of hesitation and offer them beer samples as needed
• Validate the distribution of invoices and make payments according to established standards
• Ensure the cleanliness of the workspaces and the restaurant
• Be visible and available to customers at all times
• Be a team player supporting his colleagues when needed
The skills to succeed in my role
Ability to communicate
I communicate my ideas clearly and I know how to adapt to my interlocutors in order to make me understand. I express myself in a structured way and it is easy for me to accurately describe the beers and dishes we offer. Since I work in a field that fascinates me, it is easy for me to convey my passion and envy to my clients.
Client orientation
I am committed to providing the best possible experience to my clients and directing each of my actions in this direction. I have a sincere desire to get in touch with my clients and to make them live a convivial experience that will make them want to come back to see me. I am smiling, courteous and considerate of them. I make sure they never miss anything and I like to take the extra step to offer them the best. I really consider myself an ambassador of the brand.
The ability to work in a team
I am aware that my team is the strength of my restaurant and that it is a valuable asset in my work. I make sure to pay attention to it and ask for help when needed to ensure an extraordinary experience for our clients. I am a team player who wants to help his colleagues as much as possible.
Ability to multitask
I understand that the environment in which I work is intense and that is why I have adopted many techniques that allow me to optimize my time. I have developed a sense of priorities and urgency allowing me to organize my tasks so as to make them as effective as possible. I make every single one of my journeys optimal by doing as many tasks as I can, while ensuring excellent customer service.
Ability to solve problems
I care about the satisfaction of my clients and I see each of their requests as an opportunity to offer them an extraordinary experience. I am open-minded and flexible about their requests and I promptly propose solutions that can satisfy them. When I'm not sure of the solutions to offer them, I do not hesitate to ask my colleagues or my managers for help.
Bartender • Ottawa, Ontario, Canada
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