Senior UX Designer

We are seeking an experienced Senior UX Designer to lead end-to-end human-centered UX research, service design, and digital experience creation for complex enterprise platforms. In this role, you will transform business requirements, user insights, and complex operational needs into intuitive, accessible, and user-centered digital solutions. Working within a collaborative Agile delivery framework, you will lead user research, stakeholder workshops, usability testing, and design validation while creating user journeys, service blueprints, wireframes, and interactive prototypes that strictly adhere to accessibility standards and design system guidelines.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 6-month contract.



Advantages
End-to-End Design Ownership: Direct human-centered research, service design, and prototyping for large-scale digital initiatives.

Modern Tooling & Frameworks: Hands-on creation using Figma, Azure DevOps, and enterprise design system standards.

Complex Service Design: Solve intricate workflow challenges through journey mapping, service blueprints, and interactive prototypes.

Dedicated Onsite Collaboration: Work alongside product leads, business analysts, and engineering teams in a focused 5-day onsite workspace.



Responsibilities
Lead end-to-end UX research and design activities across the full product lifecycle, from initial discovery and research through prototyping, testing, implementation, and continuous iteration.

Plan and conduct qualitative and quantitative user research, including user interviews, co-design workshops, surveys, and usability tests, translating findings into actionable design insights.

Create comprehensive design artifacts, including personas, customer journey maps, service blueprints, information architecture maps, user flows, wireframes, and interactive prototypes in Figma.

Design accessible and intuitive digital interfaces by applying human-centered design principles, digital design system guidelines, and strict AODA / WCAG accessibility standards.

Partner with product owners, business stakeholders, solution architects, and cross-functional Agile teams to align business objectives with end-user needs.

Establish UX performance metrics, conduct continuous usability evaluations, and provide strategic advisory on digital experience standards and service design best practices.

Facilitate stakeholder alignment sessions, synthesize requirements, manage design backlogs in Azure DevOps, and support sprint planning and user acceptance activities.



Qualifications
UX Research & Design Seniority: 5+ years of dedicated experience leading human-centered UX research and design for complex digital products and services (Strictly Required).

User Research & Insights: Demonstrated expertise planning and conducting user interviews, workshops, surveys, usability tests, and translating findings into design recommendations (Strictly Required).

End-to-End Design & Prototyping: Proven experience creating personas, user journeys, service blueprints, information architecture, wireframes, and interactive prototypes using Figma (Strictly Required).

Design System & Accessibility Standards: Hands-on experience aligning digital solutions with established public design systems and accessibility requirements (AODA / WCAG 2.0 AA) (Strictly Required).

Agile & DevOps Ecosystems: Practical experience delivering UX design within Agile, Scrum, Lean, or DevOps delivery frameworks using tools like Azure DevOps (Strictly Required).

Public Sector / Transformation Scope: Hands-on involvement in public sector digital service delivery or enterprise-scale digital transformation initiatives (Strictly Required).



Summary
If you're interested in the "Senior UX Designer" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.