Administrative Support III

Your Opportunity:

The Administrative Support III Front Desk position provides a diverse set of activities for the Home Care management teams within Assisted Living Alberta, reporting directly to the Manager of Ambulatory Clinics and Administration.Key Responsibilities as Directed and Required by Leadership include but are not limited to the following: Clinical Support: Checking in patients. Interviews patients to obtain relevant information ( demographic or health information). Scheduling a variety of appointments for nursing and specialty physician clinics. Operational Support: Responds to inquiries related to operational procedures. Maintains spreadsheet of staff absence calls, and sends email notifying home care office of staff absence calls. Sends, receives and files clinic faxes including directing incoming referrals. Operates various office equipment and acts as resource to staff for support related to fax machines, photocopiers, label printers, phones, and computers. Switchboard: Manages 3 phone lines, directing calls to 100+ staff including RN case managers, Assistant Head Nurses, Managers, LPN’s, Social Workers, Educators, other administrative support staff, as well as other programs and agencies. Passes messages to staff from patients, physicians, and other programs by utilizing MS Teams, voicemail, and email.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Knowledge and operation of Microsoft Office, Outlook, Word and Excel. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts based on operational needs.

Preferred Qualifications:

Connect Care experience. Experience in medical office setting preferred.