Position Overview
The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction.
This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and / or damage when in use.
Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel / client relationship.
Training / Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre / during / post event) with operations team members.
- Supervises and directs other technicians during an event.
Equipment Maintenance
- Assists team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Job Qualifications
- Bachelor’s Degree is preferred.
- Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days
- 2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
- 4+ years of field experience in specialty area is required.
- 3-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Experience with project management of multiple tasks / initiatives.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Develops Talent
- Tech Savvy
- Manages Complexity
- Ensures Accountability
- Instills Trust
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