Counsellor? Crisis Intake and Primary Care Navigator

The Crisis Intake and Primary Care Navigator at Carlington Community Health Centre plays a vital role in delivering integrated, client-centered care to individuals and families in the Carlington community. This position focuses on crisis intervention, care navigation, and addressing social determinants of health (SDOH) to improve health outcomes.The Crisis Intake and Primary Care Navigation Social Worker at Carlington Community Health Centre plays a vital role in delivering integrated, client-centered care to individuals and families in the Carlington community. This position focuses on crisis intervention, care navigation, and addressing social determinants of health (SDOH) to improve health outcomes.

Program-Related Activities

• Crisis Intake & Client Assessment : The role involves being the first point of contact for Carlington residents in crisis, providing immediate support, risk assessments, safety planning, and advocacy. It includes conducting psychosocial assessments to identify client needs based on social determinants of health such as housing, income, and food security. Short-term case management plans are developed to address psychosocial barriers, while also advocating for clients at both individual and systemic levels. Crisis intervention services are offered both in person and over the phone. The role collaborates with harm-reduction workers to promote support services and assists with the Emergency Food Cupboard in partnership with the Ottawa Foodbank Link2Feed program. Additionally, the position oversees internal counseling referrals and waitlists with the counselor team and supports CCHC’s health promotion initiatives.
• Integrated Care Navigation: This role supports clients in accessing healthcare, mental health, addiction services, and social supports while addressing barriers such as financial challenges, transportation, and cultural considerations. It facilitates smooth transitions between service providers to ensure continuity of care and guides clients through Ontario’s healthcare and social service systems, including OHIP, ODSP, OW, and housing assistance. The position involves documentation, referrals, and collaboration with community service providers to build client support networks. Additionally, it contributes to program development through social prescribing, tracks service utilization, ensures confidentiality, and participates in volunteer and student supervision. Reporting on client outcomes and program effectiveness supports continuous quality improvement.