Client Care Coordinator - Part-Time

Job Description

Posted Monday, December 1, 2025 at 5 : 00 AM

Position Overview

The Client Care Coordinator under the direction of the Manager, Supervisor of Client Care will primarily be responsible for organizing, coordinating, and communicating the needs of our clients in a courteous and efficient manner. The successful candidate will work in a team environment, interfacing with a number of internal and external partners to ensure that client needs are met. The Client Care Coordinator is responsible to support customer base by resolving questions, concerns, and handling customer inquiries and complaints which are escalated from other departments. This role will also attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of their abilities. The Client Care Coordinator must possess a high school diploma, or equivalent and three years of customer service experience. Larga Baffin is a 24 / 7 facility, shift may vary based on operational requirements. (days, evenings, weekends, overnights and holidays).

Key Responsibilities

• Greet and ensure a welcoming environment for clients, visitors and service providers.
• Answer multiple incoming calls in a professional and courteous manner; always willing to show the ability to assist and problem solve.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Always maintain professionalism, tact, diplomacy and sensitivity to portray the company in a positive manner.
• Act as the primary contact for client services (coordinating with clients, external vendors, and partners and with Larga Baffin’s Referral and Transportation departments).
• Continuously enhance our client’s quality of care
• Communicate and liaise with various Larga Baffin departments and outside service providers to help manage our client’s needs (OHSNI, Hospitals, Medigas, OMS etc.).
• Maintain a safe, secure and healthy environment for our clients and co-workers by following Larga Baffin’s safety standards and protocols.
• Maintain a clean and organized front desk and lobby area.
• Maintain and clean all guest common areas if scheduled for an overnight shift.

Administration

Knowledge and Skills

Preferred Qualifications

Work conditions

Salary and Benefits

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin as a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for re-location costs.

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