Service Representative I (Part-time)

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Requisition ID:18081
Department: Rec, Cultural & Facility Services Dept.
Service: Community Rec, Culture & Sport Services
Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week
Various Shifts: Days, Evenings, Weekends
Affiliation: CUPE 503 PT Rec & Cult
Salary Information: $17.200- $17.554per hour (2024 rates of pay)
Location: Various locations
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services
Application Close:07/06/2026

JOB SUMMARY

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible for providing support to the assigned Recreation Facility or Arts Centre with programs such as day camps and swimming lessons. You are assigned responsibilities including cash handling, customer service, programme information/registration, program support and general administrative tasks.

EDUCATION AND EXPERIENCE

Completion of Grade 10

Less than 3 months of experience working with the public

CERTIFICATIONS AND LICENCES

Current Standard First Aid certificate

Current AED Operator certificate

AODA Customer Service/IASR Training

KNOWLEDGE

• Demonstrated knowledge of computers, software applications and an ability to develop an understanding of corporate computerized registration booking software application required.
• General office and administrative procedures.
• Develops a working knowledge of the Department’s facilities and programmes in order to make appropriate referrals to other sites as required.
• Knowledge of corporate computer software is an asset.

COMPETENCIES, SKILLS AND ABILITIES

• Displays initiative, reliability and flexibility.
• Good communication and interpersonal skills.

WHAT YOU NEED TO KNOW

• Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check:The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

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