Service Advisor

Job Description

Job Description

Motivated to join a winning team? Entry level advisors being hired at a competitive wage scale with $19.00-$24.00 / hr available

The Automotive Service Advisor works in conjunction with the Auto Service Manager, Tower Operator and fellow co-workers to promote a customer first environment. An Automotive Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requests while communicating directly with customers and managing their expectations. Your automotive knowledge and customer service skills make you the link between the technician and the customer.

Policy, Procedures and Standards

• Works in accordance with Canadian Tire best practices in service delivery, customer values, and store operations
• Engage in staff development intiatives to ensure standards are understood and met
• Keep current on the material contained within the Policy and Procedures Employee Manual
• Follow store Health and Safety program and observe provincial occupational health and safety regulations; report and observed or potential hazards immediately
• Participate in meetings

Major Tasks and Responsibilities

Major Requirements and Competencies