IT Support

IT Support

582 King Edward St, Winnipeg, MB R3H 0P1, Canada Req #678 Monday, February 12, 2024

We know what it means to put the customer first our business is built upon a tradition of exceptional, individualized customer service.

Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded.

We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

The IT User Support provides desktop, network, and system application support to the 500 plus employees of ROBINSON from British Columbia to Ontario.

We value our internal customer as partners : helping them achieve success is our priority and we work hard every day to exceed their business expectations.

What you will do :

• Provide technical advice, system support, and troubleshooting services which optimize use of computer network services
• Create problem tickets and tracking resolution for all calls and emails
• Route unresolved tickets to appropriate Level 2 support
• Provide initial setup of workstations, PCs, printers, and cell phones
• Deliver basic user training
• Provide on call support to branches in rotation with the team
• Other duties as assigned

About you :

• Post-secondary education (certificate or diploma) in a technology related field
• Previous experience in a work-related environment (Help Desk, Service Desk or Technician Services)
• Working knowledge of Windows desktop environments and working with a variety of applications, A+ certification is an asset
• Strong knowledge of Windows OS, Microsoft certifications an asset
• Working knowledge of Active Directory and Group Policy
• Working knowledge of Sharepoint and One Drive
• Experience with macOS an asset
• Excellent interpersonal skills working in team environments
• Demonstrates strong customer service skills to partner in solving problems
• Superior communication skills, written and verbal
• Strong problem solving and critical thinking abilities
• Proven ability to learn in a fast paced and fluid environment

ROBINSON values your experience and recognizes the contributions you make to the success of our business. Your starting pay will be based on the skills and experience you bring to the role, with opportunities to earn more as you grow and develop with us.

Your salary will be supplemented with monthly bonus opportunities, annual profit share, wellness days, RRSP program and a generous benefits package.

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