Site Reliability Engineer

ABOUT JOTFORM

Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding.

That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms.

Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes from small businesses to enterprises.

We are looking for experienced Site Reliability Engineers in Vancouver for our rapidly growing Enterprise customer base. These are full-time, in-office opportunities.

ABOUT THE ROLE

We’re looking for an experienced SRE who possesses a strong understanding of how to leverage SRE best practices. As a critical member of our Engineering team, the ideal candidate will combine engineering experience, an innate drive to improve existing systems and processes, and the creativity to develop novel solutions to evolving challenges.

You’ll be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of Jotform’s Enterprise systems.

Here’s what you will be doing

• Collaborate with software developers to design solutions for hosting and maintaining custom business applications in Google Cloud and AWS.
• Work closely with product owners to troubleshoot and resolve issues when CI / CD deployment pipelines fail or monitoring systems indicate performance degradation.
• Contribute to ongoing efforts to develop standardized and compliant infrastructure services.
• Participate in a morning stand-up or team meeting to report your accomplishments, plans for the day, and any roadblocks you encountered.

Your team will do the same, giving you an opportunity to understand and contribute to other ongoing initiatives.

Research and present new ideas to continuously improve our enterprise hosting services.

Education / Work Experience / Technical Requirements

• Expert knowledge of Linux / Unix variants, especially Ubuntu and its derivatives, including best practices for deploying applications
• Experience with Google Cloud services (examples include commonly used services such as Compute Engine, Cloud LB, and Cloud SQL)
• Experience with infrastructure as code and automation / configuration management using Puppet
• The ability to use a wide variety of technologies, including hosting services, continuous deployment and continuous integration services, code repositories, and security vulnerability identification tools to support our cloud infrastructure (examples include GCE, PHP, MySQL, Nginx, Gearmand, Docker, GitHub Actions, and Jenkins)
• Good understanding of programming languages like PHP, Python, and / or Go
• Experience analyzing solutions components, understanding systems integration challenges, and identifying technology gaps in current components that must be resolved to reach future performance targets and functionality requirements in cloud infrastructure
• Advanced automated script design, coding, debugging, and maintenance skills (using Bash, Python, etc.)
• Experience with HIPAA / PCI compliance

Personal Characteristics / Skills

• Resilience when things go wrong and persistence to find solutions
• Effective while working independently within a distributed team across multiple regions
• Excellent communication skills (written, verbal, and virtual)
• Self-motivated, logical, and detail-oriented
• Passionate about new technologies, software, and processes
• Ability to multitask in a fast-paced environment with multiple deadlines is essential

OUR PROCESS

We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.

If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better.

If you don’t get a call, please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.

We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!

Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Jotform values your privacy. You can find more information regarding our applicant privacy notice here : https : / / www.

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