Water TreatmentWastewater Equipment Troubleshooting Specialist

Equipment Support Specialist of the Technical Ops Services Technical Support team with focus on effective post commissioning technical support warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24 / 7 after hours support.

Responsibilities include implementation of all necessary EHS design standards procedures governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure make operational decisions under challenging deadlines. Success in this role requires strong people management and technical skills.

Key Characteristics :

• Able to communicate with fellow Technical Support team engineering process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service
• Highlight chronic issues in product to Product Managers and engineering personnel and assist in implementing solutions
• Able to provide training facilitation to both internal & external customers as a subject matter expert with specific product focus on P&D / Legacy(Ozonia Aquaray UV Clarifiers DAFs MBBR etc)  product lines
• Strong focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams

Duties & Responsibilities :

Qualifications :

Knowledge Skills & Abilities :

Required Qualifications :

Preferred Qualifications :

Additional Information :

Please note : This role can be based in one of our offices across NORAM or it can be 100% remotely depending on the candidates experience and preference. There is minimal travel required to customer sites and Veolia offices as deemed necessary.

Veolia values diversity and inclusion and is proud to be an equal opportunity workplace. This internship is a paid opportunity and offers students the chance to gain valuable industry experience while contributing to the mission of sustainable water management.

Disclaimer : The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Agriculture,Asset Management,Data Structures,ABAP,Application Programming,Agile Testing

Experience : years

Vacancy : 1