Senior Business Analyst, Employee Services

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Employee Services team has an exciting opportunity for a solutions-focused, results-oriented individual. Reporting to the Manager of Human Resources Operations and Information Management, the Senior Business Analyst's primary responsibilities include :

• Acting as the primary HR business support lead and solutions architect for our various HR teams ensuring that we have HR systems that support and empower our staff.
• Acting as a liaison between the business / end users and IT systems development teams for business needs requiring IT based solutions playing a key role as a subject matter expert on department business process documentation, assessment and redesign, and IT system implementation.
• Leading, facilitating, and / or participating in small to large-scale HR projects.
• Ensuring quality assurance for the HR information system (HRIS) by developing and monitoring audits and reports to ensure that the integrity and reliability of the HR and Payroll systems are maintained.
• Supporting end-users on system functionality and reporting tools.
• Responding to various ad-hoc reporting needs and providing insight to stakeholders as required.
• Facilitating and / or conducting cross-sectional HR surveys.

This position is also responsible for mentoring, coaching and / or leading less experienced staff, coordinating their role as collaborators with department management and IT specialists at the hospital to facilitate IT enabled process improvements to existing business processes.

Such process improvements may include system upgrades, system optimizations, or targeted process improvements utilizing existing software applications and / or robotic process automation functionality.

Rotation / Shifts

Days, 8 hour shifts.

What You Will Bring

• Four (4) year undergraduate degree in Business Analytics, Data Management / Statistics or Business Administration;
• Five (5) years recent experience in the analysis, consolidation, and interpretation of complex and diverse data sets;
• One (1) year of experience in project or people leadership in a large, complex organization;
• Strong analytical skills and ability to synthesize, assess, and communicate information effectively;
• Experience in partnering with business leaders to create a strategic plan that enables business transformation;
• Experience in business process mapping and process improvement;
• Ability to build trust and maintain strong relationships with clients, partnering with them to set direction and priorities for the business;
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, OneNote, Visio);
• Experience with the Office 365 environment and workloads, specifically Microsoft Teams, SharePoint Online, MS Forms and the Power Platform such as Power BI, Power Automate and Power Apps;
• Extensive hands-on experience in helping clients and users in designing, building, deploying and adopting collaborative solutions.

You will stand out with :

• Experience with ServiceNow ITSM or HRSD;
• Experience working in a healthcare environment.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection.

We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you.

Please submit an online application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.#J-18808-Ljbffr