FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
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JOB TITLE : Account Manager
JOB SUMMARY :
Serve as a primary sales, technical support, and customer service interface with a major client.
ESSENTIAL FUNCTIONS :
Products Business
- Maintain product cost estimates and provide proposals to client and integrators
- Obtain long-range product demand from client and integrators
- Maintain product shipping schedule by product type and site location
- Accurately enter each order in accounting, production, and shipping software
- Provide integrators with product data and technical support
- Release long-range product sales data to purchasing and manufacturing
- Provide weekly schedule to final assembly
- Monitor manufacturing, vendors, and shipping
- Initiate invoicing to client and integrators
- Communicates progress as necessary to client.
Projects Business
Estimate total project equipment cost using conveyor layout drawings, equipment lists, and established item pricingProvide proposals to client and integratorsAccurately enter each order in accounting, production, and shipping softwareProvide integrators with product data and technical supportRelease project materials to purchasing and manufacturingMonitor manufacturing, vendors, and shippingInitiate progress-payment invoicing to client and integratorsCommunicate progress as necessary to clientQUALIFICATIONS :
Bachelor’s degree in Business, Engineering or related field preferred, on the job experience considered in lieu of degree.5 – 10 years of experience in product and / or project management with multi-million dollar responsibilityGood organization and time management skillsHigh level of attention to detailPleasant and professional in communications whether in-person, via telephone, or e-mailAttentive customer service approachAbility to conduct effective meetingsNegotiation skills regarding pricing and scheduleExperience handling multiple projects simultaneouslyExperience in a manufacturing settingPrior conveyor experience helpfulComputer software experience using Excel, AutoCAD, Outlook, and PowerPointThis job description describes the general nature and level of work expected of a person assigned to this position.All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.Employees may be required to perform any other job-related duties as requested by their supervisor.
ACCOUNT MANAGER LIFECYCLE PERFORMANCE SERVICES (LPS)
Organisation
Reports to Manager Service Sales & Project LPS
Processes
The employee contributes towards the following processes;PR041_Initiating the projectPR019_Delivering the projectPR045_Providing servicePR044_Generating service contractsMain Duties
Is the central point of contact for the client and looks after the interests of the assigned group of clients / assets.Researches, collects, edits, compares and analyses information about markets and competitors, inside and outside the existing customer base, and, on this basis, gives advice on the service price / policy to be pursued.Carries out acquisitions and maintains contact with (potential) customers.Collects and analyses customer needs and performance expectations.Discusses with (potential) customers the LPS proposal including any offers for Spare Parts.Contributes to the preparation of sales forecasts and annual sales plans for LPS.Is responsible for compiling the commercial proposal (in conjunction with the necessary professional disciplines within LPS).Ensures transfer to the executive LPS organisation regarding execution of the contractual agreements.Reporting
Reports on daily activities to Manager Sales & Project LPS.Competences
Carries out work in accordance with the sales plan approved by the Manager Service Sales & Project LPS and autonomously determines the work sequence and priorities of the work.Education and experience
Work and mental skills at Higher Professional Education level [HBO]Has acquired a completed commercial education at a Higher Professional Education level [HBO]Affinity with technologyKnowledge of the logistics industry and related market developmentsPreferably knowledge of asset managementGood command of English and GermanSERVICE ACCOUNT MANAGER
Organisation
Reports to senior service staff
Processes
The employee contributes towards the following processes;PR006_Quotations for systemsPR012_Contracting the systemPR041_Initiating the projectPR040_Monitoring the projectPR019_Delivering the projectPR039_Project completionPR045_Providing servicePR044_Generating service contractsPR046_Generating service ordersPR017_Training operatorsMain tasks
Researches, collects, edits, compares and analyses information about markets and competitors regarding service, inside and outside the existing customer base, and, on this basis, gives advice on the service price / policy to be pursued.Researches customer satisfaction and preferencesContributes to the preparation of sales forecasts and year plans for serviceCarries out acquisitions and maintains contact with (potential) service customers and / or conversion projects.Visits (potential) customers, and discusses and analyses the demands and requirements with the customer, with regard to service and maintenance (incl. spare parts) and / or conversion projects to arrive at the best possible combination for a service contract and / or offer.Discusses this, if required, with the necessary professional disciplines and makes proposals to the customerMakes calculations and takes care of compiling and following up the quotationDraws up contracts, conducts negotiations with the customer and, following internal approval, arranges for the client to sign.Transfers the implementation of contractual agreements to the executing (service) organization.Analyses compliance with contractual service levels, discusses these with the customer and the executive (service) organization and makes proposals for improvement.Coordinates the execution of (conversion) projects within the framework of the agreed contract, budget and internal processes.Reporting
Reports on daily activities to the Service Manager.Reports periodically to the COO concerning turnover achieved, efforts made, ongoing activities and results of the investigations carried out.Monitors the working conditions (safety requirements) in the workplace and the department.
Competences
Draws up draft service agreementsDuring the execution of the work, must keep to the predicted turnover, specified procedures, regulations and guidelines.Works within the guidelines of the framework agreement with the executing service organisation. Makes proposals for improvement if necessary.Based on the VanRiet vision, decides on the best customer approach and customer contacts.Education and experience
Technical / business administration at Higher Vocational Education level [HBO]Knowledge of the product range (price, delivery conditions and technical possibilities).Knowledge of the systems supplied (maintenance sensitivity, complexity and technical aspects).Knowledge of market trends and understanding of customer needs.Knowledge of sales techniques and contract conditionsCommand of the English and German languages.