Senior IT Field Specialist

Role : Senior IT Field Specialist

Location : Hamilton - Niagara Region (Hybrid)

Division : Information Technology, Managed IT Services

About The Salvation Army

For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda.

Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to include supporting people through unemployment, loneliness, finding church community, and responding to family challenges.

We continually adapt to meet emerging needs.

These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes.

This will include an integrated platform for relationship and people management, learning, intranet, and data warehouse.

What You’ll Do

• Provide direction and oversight to all IT (Information Technology) operations, network security, and communications systems for multiple TSA locations in Hamilton & Niagara region.
• Support the technology operations and the implementation of new IT systems, network, and policies in accordance with The Salvation Army standards.
• Inspect and identify the use of technological equipment and software to ensure functionality and efficiency, recommending upgrades, configurations, repairs, or purchases when appropriate.
• Manage and support all network-connected systems for multiple sites (including all security and door controls).
• Respond and resolve requests related to technical or non-technical issues in a timely manner, adhering to TSA incident management process and policies.
• Provide training on information technologies, including but not limited to Office 365, mobile devices, and other technical equipment.

What You Bring

• Completion of a diploma or university degree in computer science, engineering, or a relevant field.
• Minimum 5 years of experience in implementation and support of IT systems.
• Must possess a valid driver’s license, personal vehicle, and have a clean driving record.
• The candidate must be located in the Greater Hamilton Area and be willing to drive to sites in the Greater Hamilton and Niagara region.
• Sound understanding of computer systems (hardware / software), networks, etc.
• Strong sense of integrity with professional ethics.
• Able to proactively recognize potential risks and issues, respond with solutions, and engage others in implementing change.
• Current certification in Standard First Aid with CPR, Criminal Police Investigation Check, Non-violent Crisis Intervention training.

What We Promise

• Belonging to a creative, dynamic team of IT professionals where your work will make a difference locally and across Canada & Bermuda.
• Continuous learning and growth through challenging work.
• Be part of a leading digital and business transformation for over 100,000 employees and volunteers.
• An opportunity to launch and / or grow your career with a stable, international not-for-profit organization.
• We live our Core Values as a faith & values-based organization, hiring and serving people of all backgrounds, faiths, and traditions.

Compensation

The salary range for this position is $58,719 (min.) to $88,079 (max). Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

How We Hire

We are committed to creating a workplace where people experience meaningful work, a sense of hope and optimism, trust, and inspired results.

If this sounds like an environment in which you would like to work, apply today!

We embrace equity, diversity, justice, inclusion, and belonging, and we’re committed to building a team that represents many backgrounds, perspectives, and skills, reflective of the communities we serve.

The more inclusive we are, the better our work and workplace will be.

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal applicants, please speak with your manager about your intentions prior to submitting your application. #J-18808-Ljbffr