Registration Coordinator

BILINGUAL REGISTRATION ADMINISTRATOR

12month contract, full-time (35 hours a week) position

YOUR OPPORTUNITY :

As a Registration Administrator with the Canadian Nurses Protective Society (CNPS) , you will have the opportunity to leverage your administrative experience and training.

The ideal candidate possesses exceptional customer service, writing and interpersonal skills. This is a 12 month contract with possibility of permanency or extension.

ABOUT US

The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada.

Working to deliver products and services designed for the nursing profession is personally and professionally rewarding.

With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

KEY RESPONSIBILITIES :

• Expertly answer customer service inquiries about CNPS services by phone and email, registering visitors and processing mail.
• Qualify incoming requests received by telephone, email or fax, including verifying eligibility, entering data into the system and allocating work to legal advisors and staff.
• Proficiently administer applications and renewals, and process electronic and manual payments.
• Provide accurate information and online user support to assist nurses with the registration process.
• Prepare and send the appropriate correspondence and registration documents to nurses and staff.
• Collaborate with members of the management team to develop and refine registration and administrative processes.
• Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.
• Update and maintain accurate database records. Organize and file hardcopy and electronic information.
• Perform other administrative duties as required.

REQUIREMENTS :

• Completed certificate or degree in a relevant field such as business administration, accounting, information technology or law or a equivalent combination of education and experience
• Three (3) or more years of experience working in customer service, technical support and / or providing office support
• Fluently bilingual in both official languages (written and oral)
• Highly proficient in MS Word, Excel and Outlook
• Ability and willingness to commute / relocate to Ottawa

ASSETS :

• Experience or training in managing personal and confidential information
• Experience working with health professionals
• Experience using databases or customer management systems (Salesforce)
• Familiarity with SharePoint and Salesforce CRM

KEY COMPETENCIES :

• Exceptional customer service, writing and interpersonal skills
• Highly organized, detail-oriented and the ability to meet tight deadlines
• Comfortable working in a dynamic and collaborative team environment
• Able to multi-task and set priorities day-to-day
• Professional, discreet and self-motivated

WHY CHOOSE THE CNPS?

• Defined benefit pension plan
• Rewarding work in a dynamic, hard-working, positive team environment
• Mentoring opportunities
• Social committee events

Please submit your cover letter and your resume to [email protected]. We thank all candidates for their interest; however, only those candidates considered for an interview will be contacted.

The CNPS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.