Product Manager - Digital Experience

Description

Reimagined Parking is North America's leading provider of parking services. We specialize in combining physical parking services with seamless digital interactions, enhancing convenience, efficiency, and customer satisfaction.

As a Product Manager specializing in digital experience within the parking industry, you will play a crucial role in driving the development and success of our mobile and web-based parking solutions.

You will lead initiatives to create intuitive, user-centric digital experiences that complement and enhance our physical parking services.

You will also collaborate with partners to leverage our third-party technology ecosystem to delivery exceptional value to customers.

Key Responsibilities

Digital Product Strategy : Develop and execute a digital product strategy that aligns with market trends, customer expectations, and business objectives.

Identify opportunities to leverage digital technologies to enhance parking services and customer experiences.

User Experience Design : Collaborate with UX / UI designers to create user-friendly and visually appealing mobile and web interfaces for our parking solutions.

Conduct user research, usability testing, and feedback analysis to continuously improve the digital experience.

Mobile and Web Development : Work closely with development teams to define product requirements, prioritize features, and oversee the development of mobile apps and web platforms.

Ensure timely delivery of high-quality digital solutions.

Partnerships and Third-Party Integration : Identify strategic partnerships with technology providers, service providers, and other stakeholders to enhance our digital offerings.

Leverage third-party technologies and APIs to deliver additional value and functionality to our customers.

Integration with Physical Services : Coordinate with teams responsible for physical parking infrastructure and services to ensure seamless integration between digital and physical components.

Enhance the overall parking experience through digital innovations.

Data-Driven Decision Making : Utilize data analytics and user behavior insights to make informed product decisions, optimize features, and drive user engagement and retention.

Monitor key performance metrics related to digital products.

Product Launch and Adoption : Lead the product launch process for digital initiatives, including internal marketing and education campaigns, and user onboarding.

Monitoring and enhance user adoption and engagement.

Continuous Improvement : Conduct regular product reviews, gather feedback from stakeholders and customers, and prioritize enhancements and new features based on feedback and business impact.

Implement agile methodologies for iterative product development.

Skills, Knowledge and Expertise

4 years of experience in product management roles with a focus on digital products, preferably in industries where digital enhances physical services (e.

g., transportation, hospitality)

• Strong understanding of mobile app development, web technologies, UX / UI design principles, and digital marketing strategies
• Experience working with cross-functional teams, including developers, designers, marketers, and stakeholders
• Knowledge of agile methodologies, product development processes, and project management tools
• Analytical mindset with the ability to leverage data for decision-making and performance optimization
• Excellent communication, leadership, and problem-solving skills

Benefits

Full-Time Employee Only)

Medical / Vision

Dental

Life Insurance

AD&D

LTD - offered based on employee group

RRSP - offered based on employee group

EAP - offered based on employee group

Vacation

United States - California applicants only :

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is / are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.

A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https : / / opportunity.lacounty.gov / wp-content / uploads / 2024 / 03 / FCO-FAQ-Final-Updated-with-Recommendations.

pdf . Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage : https : / / calcivilrights.

ca.gov / fair-chance-act / .

The Reimagined Parking family of nationally recognized brands Impark, Lanier, Republic Parking, AmeriPark, and ParkOne is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.