Hotel Night Audit-CNB (FT)

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JOB DESCRIPTION

Under the general direction of the Hotel Guest Service Assistant Manager, the Hotel GSR (Night Audit) is responsible for providing efficient and courteous service to each guest and operating according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests.

Key Accountabilities

• Check-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group / tour activity)
• Addressing telephone and in-person inquiries
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests’ rooms and deliver items to guests at their request on an as-needed basis
• Maintain room security by providing effective key control & confidentiality
• Record requests for special accommodations, suites and / or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctly
• Follow shift checklists to ensure all duties are completed in a timely manner
• Must maintain proper balance and knowledge of daily transactions and float responsibilities
• Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
• Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policy
• Maintaining and balancing sales from the in-lobby kiosk for guests
• Maintaining the guest business center area, including stocking paper and assisting guests with computer inquiries; and
• Performs other duties as assigned

Education and Qualification Requirements

Work Environment Considerations

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Gambling Facilities and Casinos

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