Escalations Specialist - Customer Resolution & BBB Liaison

A progressive financing firm in Pickering is seeking an Escalation Specialist to handle complex customer issues with professionalism and empathy. This role involves conducting investigations, maintaining an escalation database, and ensuring timely resolutions. Candidates should have at least one year of customer service experience in a call center environment, strong problem-solving skills, and the ability to work under pressure. Join us to empower customers while enjoying a robust benefits package.

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