Job Description
We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued.
You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.
Here is a snapshot of your day-to-day :
- Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
- Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
- Manage inventory transactions and logistic requests utilizing various software systems and tools;
- Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
- Follow up with our customers on past due orders that have not been picked up;
- Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.
A day in the life
As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day.
The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base.
The more you move into your day, the more you collaborate with your internal partners : Transport, Distribution, Production and Sales (just to name a few).
This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company.
Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes!
Qualifications
- Strong customer service skills with a passion for service and ownership of every customer interaction;
- Excellent problem-solving skills, a positive attitude, and attention to detail;
- Excellent bilingualism (French and English), both spoken and written (English is required to serve our clients in the United States);
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Self-motivation, initiative, and a quick learning ability;
- Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.
Additional Information
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Maint2024
Data Service BI Operations Specialist with SSAS and Tomcat, apache Experience is required
Strong organizational skills to deliver on time and the ability to manage multiple tasks in high pressure situations for Incident handling, management and resolution. Experience in scripting and automation of operational tasks in one or more languages like Python, Shell Scripting, Ansible. Effective...
Sales and Customer Service Representative
Strong communication and organisational skills. You are passionate about Sales and customer service?. We offer competitive salaries and working conditions that promote happiness and fulfillment. Experience in sales and customer service. ...
Work at Home Customer Service Rep
Job Benefits: * Participation in online and in-person discussions. Compensation: * Work from home and take surveys to earn Money. Capacity to understand and follow written and oral instructions. Please note that this is an opportunity to earn extra money from home and should not ...
Customer Satisfaction and Client Relations Specialist
Join an online distribution company as a Specialist in Customer Service and Satisfaction, with a primary focus on managing client feedback, tracking customer satisfaction, and driving improvements in customer experience. In addition to our deep commitment to respecting human rights, we are dedicated...
Stage Experience and Services Manager, Stores
The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. This commitment applies to all candidates and em...
Spécialiste de l'intégration et de la formation des clients / Customer Onboarding & Training Specialist
Réductions dans les salles de gym-Gymnases locaux gratuits au bureau-Programme d'aide aux employés et aux familles-Événements hebdomadaires de bien-être virtuel-En plus de la formation interne, nous offrons une allocation annuelle de 1 500 $ pour vous permettre de développer vos compétences-Conféren...
Spécialiste Senior en Conformité de la Sécurité de l'info -Industries and Customer Experience (I&CX)
L'équipe Industries and Customer Experience (I&CX) Cloud Operations and Trust vous offre un poste en tant que Spécialiste senior de la sécurité de l'information et de la conformité, qui soutiendra notre équipe I&CX Risk, DPP et Compliance avec les audits ISO, PCI DSS (Payment Card Industry D...
Customer Satisfaction and Client Relations Specialist
Join an online distribution company as a Specialist in Customer Service and Satisfaction, with a primary focus on managing client feedback, tracking customer satisfaction, and driving improvements in customer experience. In addition to our deep commitment to respecting human rights, we are dedicated...
Serveur(euse), Service aux Chambres (Sur appel) / In-Room Dining Server (On Call)
Answers telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order, describes the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation meth...
Technical coordinator and customer service
We are looking for a technical and customer service coordinator to oversee customer service operations and ensure top-notch service delivery. Competitive salary based on experience and qualifications. Handle urgent customer calls, ensuring prompt and effective service response. Input repair and main...