Order Processor

Job Title : Order Processor

About us

Dass Metal Products is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years.

J Dass built his business on hard work and his desire to provide second to none service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise.

To learn more, visit Dass.ca

Job Summary

As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.

The Order Processor accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests.

Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team.

Manage regular and ad hoc projects, gathering information from multiple departments in the company.

Purpose

To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email, along with the companies CRM and other business systems.

Order Processor Job Responsibilities :

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Speaking - Talking to others to convey information effectively

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Service Orientation - Actively looking for ways to help people

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Monitoring - Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Mathematics - Using mathematics to solve problems.

Negotiation - Bringing others together and trying to reconcile differences.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Qualifications & Required Experience

2-3 years’ experience (preferred) in order processing, customer service or related experience

3+ years of experience in order management in metal or related industry

High level of computer literacy

Excellent verbal and written communication skills

Must be customer-retention focused

Detail oriented with excellent organizational and interpersonal skills

Ability to adapt quickly in a fast paced environment

Must be able to effectively prioritize, multi-task and work well as part of a team

Previous experience with Salesforce or NetSuite is a plus

Ability to analysis problems of a moderate difficulty and manage and review data coming from variety of factors

Use judgment within defined procedures to determine appropriate action.

Can-do attitude and positive approach to solving problems

Excellent verbal and written communication skills

Professional and pleasant style in dealing with customers and sales team

Effective problem mitigation and resolution skills

Excellent time management skills to follow through on open items

In-depth knowledge of Salesforce or a similar CRM

Knowledge and proficiency working with Microsoft Office

Ability to work with a global team, respecting different cultures from all regions

Education, Experience, and Licensing Requirements :

High school diploma or equivalent; college degree preferred

University / college degree is an asset

Familiarity with office software and phone systems a plus

Minimum 2 years’ experience in Customer Service, call Centre environment an asset

Previous years’ experience, especially in particular industry, preferred

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

Candidates will be subject to standard employment background check

Job Types : Full-time, Permanent

Schedule : Day shift

Day shift

Monday to Friday 9 am to 5 pm

Some weekends