Senior Field Tech Operations Lead, CS NAMER FSO CANADA

The Canada Operations team is the Single threaded team supporting all of Canada's Commercial Operations. We are seeking a driven, analytical, and dynamic Technical Operations professional to lead Tech Operations for 3 key organizations- Solutions Architecture, Customer Solutions, and Canada Specialists .

This candidate will be a key business stakeholder and partner for each of the organizations and work closely with Technical leadership.

The Operations team is rapidly growing, and this candidate will play a key role in supporting business operations and business insights to ensure the highest standards and delivery of sales results.

This candidate will be expected to work cross functionally to help the field teams successfully land and execute against strategic priorities and goals.

We are looking for a hands-on and motivated self-starter who can navigate effectively in a matrixed environment to drive business results.

This candidate will support the rhythm of the business activities for Technical teams including territory and resource planning, goal setting, Monthly Business Reviews, Yearly operational plans, mechanisms and other cadenced reporting and metrics for the business.

This candidate will need to navigate internal systems, tools, and roll up their sleeves to drive predictable reporting, analyze business trends and make business recommendations to senior management based on these analyses all in an environment of rapid growth and increasing complexity.

This role will also lead the strategic definition of the key support systems and processes to meet the growth trajectory of the business and achieve the revenue and market development objectives.

The ideal candidate has strong business and financial acumen, broad knowledge of sales and technical operations, experience supporting field teams, and a deep analytic background.

This position will work with the several stakeholders supporting the extended AWS Canada Sales organization, such as Business Development, Marketing, Finance, and the Partner team.

The individual must have the ability to communicate effectively across multiple technical and non-technical business units.

The candidate will play a key role in defining the vision and defining policy and processes for end to end execution of territory planning and account alignment of the organizations, headcount planning, and revenue and goals planning.

This candidate will also assist the Field Managers in evaluating and forecasting for goals attainment against quotas, utilizing various CRM tools to derive well-vetted analysis, and other ad-hoc requests and analysis as needed.

A successful individual is a person that has a proven work ethic that drives the desired results. This is a hands-on position - the ideal candidate must be willing to roll up the sleeves .

About Us

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work / Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities

1 / Own the relationships with Technical teams

2 / Drive productivity and accountability across the organizations you support

3 / Support the organizations' rhythm of the business

4 / Be the data guru by bringing insights to help teams look around corners and stay ahead

5 / Be the bridge between US teams and Canada to bring best practices

6 / Participate in helping the Canada Operations team scale best practices to other regions and geos

BASIC QUALIFICATIONS

• 10+ years of Microsoft Excel experience
• Master's degree or equivalent
• Experience developing and implementing systems / tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience in business-process design or equivalent
• MBA or Masters degree in Management preferred
30+ days ago