Pre-Assessment Agent – Automotive Software Support

Pre-Assessment Agent – Automotive Software Support

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$32.00 / hr - CA$32.00 / hr

Direct message the job poster from HCLTech

About the Role

As a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company standards.

Key Responsibilities

• Monitor transactions, review reports, and assist dealerships with diagnostic software / hardware issues.
• Provide initial acknowledgment and solutions to dealers and technicians via phone, email, and GTAC system.
• Handle inquiries ranging from simple to complex with accuracy and efficiency.
• Validate Technical Service Requests (TSRs) and historical data in client systems.
• Escalate unresolved issues promptly and professionally to Level 2 Agents or relevant departments (Engineering, Quality, OTA, Customer Service).
• Ensure compliance with company policies and SLA targets.
• Learn and process all in-scope software systems and related hardware.
• Maintain proactive communication and seamless issue closure for technicians.

Required Qualifications

Key Skills

Seniority level

Not Applicable

Employment type

Full-time

Job function

Industries

Computer and Network Security, IT Services and IT Consulting, and Automation Machinery Manufacturing

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