Team Leader, HR Contact Center

Location Name : Cogir (Siège social) Location City : Brossard Job Status : Permanent : Full Time Job Schedule : Day time Hours per week : 40

Purpose of the position

We are currently looking for a Team Leader, HR Contact Center, to join our payroll and human resources team in Brossard. This person must be dynamic, focused and have excellent customer service skills. We offer a flexible environment and opportunities for growth. Specifically, your daily life with us will look like :

• Act as the first point of contact and support for businesses under management regarding matters related to payroll, benefits and the Employer D payroll processing system;
• Be a central point of contact and front-line support for businesses under management;
• Manage cases (tickets) via Zendesk;
• Answer calls or voicemails from companies under management through the central HR shared services IVR toll-free number;
• Process new hires, terminations and position changes in Employer D;
• Enter data into the benefit provider group database;
• Maintain employee information in the database and ensure it is up to date;
• Complete registrations and follow up on terminations of employment regarding social benefits;
• Ensure that the team has the tools and resources necessary to accomplish its tasks;
• Manage all files and calls to meet our customer service standards;
• The Team Lead is responsible for managing the performance of the HR Shared Services Support team;
• Other tasks will be entrusted to him.

The ideal person has :

Required qualifications :

What will you be offered  :

COGIR Real Estate promotes access to equality in employment. Thank you for your interest in COGIR Real Estate, candidates selected for an interview will be contacted as soon as possible.