Freelance Desktop Support Technician
We are currently looking for an experiencedDesktop Support Engineer (L1) for our open position. The L1Engineer will be required to work on site for this role and providesupport to end users working on site or remotely.
Job Requirements :
- A Certification orequivalent experience
- Good working knowledgeof Active Directory
- 2yearsexperienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironmentup to executive management level.
- ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
- Experience supporting large Windowsbasedenvironments todesktop level with emphasis on Win 7
- OS / office 2010 as well as Win 8 andO365
- Advancedknowledge of Microsoft Office suite of applications Support of EndUser for video conferencing units.
- Support ofmobile device
Duties& Responsibilities :
- Provide support on Client Windows platform fordesktop / end user technologies collaboration tools and mobiletechnologies and printing this includes the laptop / mobile devicesall video conferencing network / remote access this positionworkscollaboratively with the Service Desk for end user break / fix andother support functions.
- Duties shall includebut not be limited to :
- Diagnosing andtroubleshooting desktop systemprinter and operatingproblems
- Consulting and instructing users onhardware andsoftware questions / issues
- Collaborate with other IT Services Data Centerand NetworkInfrastructure teams
- Install maintain andupgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas wellas proactive activities
- Operating SystemsWindows OSX
- MS Office (Windows and knowledgeof Mac)software
- Experience with Remote Supporttechnologiessuch as Remote Desktop (Microsoft) Apple Remote DesktopVNC
- Hands on experience removing viruses andspyware using various tools (Windows)
- Identifies researches and resolves technical problemsincluding forming an RCA
- Responds to telephonecalls email service tickets and dispatched requests for technicalsupport
- Documents tracks and monitors theproblem to ensure a timely resolution within an effected SLAwindow
BaseRequirements
- Excellentwritten and verbal communication and customer service skills withproven ability towork in fast paced environments
- Commercial experience in an IT support technician rolethat includes 2 years of technical suppor experience in a hybridWindows and MAC environment
- Experience inworking with a helpdesk operationto include Windows and Macclients
- 2 years Experience with mobileapplications / products including : iPhone iPad and Android
- Platforms Expertise in iPad / iPhone
- Selfstarter that is able to collaborate activelywithothers in a crossfunctional team
- Provenattention to detail and high standards for quality
- Excellent organizational / administrative / technicalskillswith agility to reprioritize as necessary
- Skilled in documenting written troubleshootingsteps andinstructions
- Business professionalattire
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