Senior Product Specialist

AutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Senior Product Specialist to work at Waterloo Honda! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across North America for our commitment to integrity and customer service.

If you share our passion for people, automobiles, and making money then we want to talk to you about a new career with Waterloo Honda!

AutoCanada believes that taking care of our team members and setting them up for long-term success is what sets us apart from our competitors.

That’s why AutoCanada is proud to offer our full-time employees the following benefits to aid in their well-being and performance :

• Competitive pay plans and a motivated group of AutoCanada employees to work alongside
• Dental and vision insurance
• Prescription insurance that can discount purchases up to 80%
• Paid holiday and flex time for full time AutoCanada employees
• Employee vehicle purchase & service programs
• Employee assistance programs focused on health & wellness
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career with a North American automotive group operating in Canada and the United States

Position Overview :

Our Senior Product Specialists interact with customers online, over the phone and in-person to guide them through the vehicle purchase process.

With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations all while focusing on providing an exceptional experience.

Our ideal candidate has at least 3 years of customer-facing experience, a hunter mentality with the ability to stay self-focused, and an impressive track record of building relationships to retain customers.

Job Description :

• Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction
• Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a subject matter expert’
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms
• Maintain an up-to-date customer database to drive current and future automotive sales for the dealership
• Present used and new cars through test drives, demonstrations, and dealership walk-throughs
• Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies
• Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met
• Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction
• Stay current on required dealer group and manufacturer training
• Other duties as assigned by store leadership

Requirements :

• Previous solid tenure with automotive sales is required for success in this senior role
• Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle
• You must be legally authorized to work in Canada
• OMVIC certification is required for this role
• Must possess a valid Ontario driver's license and an acceptable driver's abstract
• Must submit to and adequately pass a pre-employment background and MVR screen prior to employment
• Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensure
• High school diploma or equivalent required, bachelor’s degree preferred
• 3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
• Ability to meet the physical demands of the position, which includes : standing, sitting, walking, bending, crouching, reaching, lifting, etc.
• Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner
• Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan
3 days ago