Client Relationship Manager, Commercial banking - Montreal East, QC

About the role

The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The CRM is responsible for ensuring effective relationship management and conducts sales planning and fulfills the execution of service for existing customer base.

The incumbent is also responsible for analysis and completion of credit applications.

Key Responsibilities

• Promotes the development and profitable growth of the commercial banking portfolio in an assigned market area
• Builds and maintain a market profile in an assigned market area with both internal and external contacts
• Manages an assigned credit portfolio for authorizations up to $5MM at an acceptable level of risk
• Develop and implement a marketing strategy to maximize business development opportunities for sustainable growth;
• Develop sales plans for prospects and existing customers;
• Identifying prospects / referrals from other internal / external networks;
• Analyzing prospect lists and prioritizing business development opportunities based on market data and customer analytics;
• Partner with internal resources for non-credit related products
• Referring customers and prospects to the appropriate Commercial Banking segment and partners as appropriate.
• Planning and completing relationship activities that generate sales opportunities and / or provide value to clients;
• Building and maintaining an awareness of local market and general economic conditions
• Champions a high performance environment and contributes to an inclusive work environment.

Education / Experience / other information

• Undergraduate degree in business or economics or work equivalency.
• Other training requirements as determined by the Bank from time to time.
• Previous work experience of at least 2 years or completion of the Bank’s Training Program is preferred
• Strong sales / closing skills, Strong networking ability, Strong negotiation skills, Good credit skills
• Strong communication and interpersonal skills are essential to this position.
• Strong relationship management skills
• Strong knowledge of Bank’s commercial lending and deposit products and services, and customer profitability model, in order to provide integrated financial solutions.
• Ability to conduct due diligence on the strength of customer financials for deals of lower to moderate complexity
• Thorough knowledge of relationship building and teamwork skills
• The incumbent requires a thorough knowledge of the commercial banking marketplace in Canada and a general knowledge of the assigned market area’s key industries and competitive positioning within the assigned market area.

The incumbent understands the Canadian Business Banking objectives, and has a thorough knowledge of segment, strategies and structure, as well as its lending and deposit products and services.

• Good knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes
• Good PC skills are necessary, including a working knowledge of MS Word, Excel, PowerPoint, Outlook, and other commercial systems and platforms.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and will serve an English and French-speaking clientele frequently.