Senior Manager, Cards Analytics & Insights

Job Summary

Job Description

What is the opportunity?

Our Vision is to be Canadians' leading choice for Credit Cards, extending our market leading position through superior value, innovation, and differentiated experiences that drive acquisition and engagement.

In this role, you are accountable and have a leadership role in using data and analytics to improve our understanding of client behaviours, as well as improve in-market strategies and inform the design of our suite of products.

You will work collaboratively with the Cards team on high priority initiatives and using advanced analytics, tools and multiple data sources (e.

g. client segment data, bureau data, client behaviour data across all RBC products, online and mobile interaction data, etc.

to formulate strategies to optimize the business, improve the client experience and increase shareholder value.

Note - Strong preference for experienced Sr. Manager.

What will you do?

• Take ownership and use / combine complex data and analytics to develop strategic insights and inform ad enhance business decision-making
• Effectively partner with key stakeholders to understand the priorities needs of the specific business, proactively identify opportunities to inform business decisions, including :
• Measuring key indicators of performance and early detection of opportunities, trends & anomalies
• Developing business cases to explore new opportunities with insights on client behavior, market intelligence and financial implications
• Optimizing existing product suites, acquisitions and engagement strategies through effective monitoring, deep dives and test and learn
• Lead key data infrastructure initiatives, with the objective of improving data consistency and access across Cards team, and its partners
• Work collaboratively with the Cards team, and other analytics teams across the organization (including and not limited to CRM&A, CXDI, DABI, DNA, and PM&CS)
• Provide and communicate concise, timely and insightful reporting to various stakeholders, including senior management on relevant matters relating to the Cards portfolio
• Elevate analytical skillset across the Cards community through self-serve capability and education of data infrastructure and
• Coach and develop a team of highly talented professionals to promote leading edge analytical capabilities

What do you need to succeed?

Must have :

• Experience in financial services (Cards is a bonus!), with an understanding of economics drivers
• University degree in quantitative field of study (e.g. statistics, economics, business, engineering) and 3+ years related work experience with :
• Advanced SQL / Teradata, Python, R etc
• Strong SAS or equivalent programming experience
• Ability to be effective and equally conversant in business and technical environment
• Proven analytical skills
• Strong knowledge and experience developing statistical models and applying their output in practical strategies including logistic regression, optimization, decision trees, neural nets, cluster analysis, divergence, KS, etc.
• Strong analytical and problem solving skills with the ability to interpret complex data and make data-based actionable recommendations
• Strong communication and presentation skills with the integrity and confidence to liaise with senior leadership
• Proven experience in coaching and developing a high performing team, fostering teamwork, cross-unit & cross-functional cooperation and information sharing

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Active Learning, Card Services, Decision Making, Effectiveness Measurement, Group Problem Solving, Interpersonal Relationship Management, Leadership, Long Term Planning, Operational Delivery

Additional Job Details

Address :

RBC WATERPARK PLACE, 88 QUEENS QUAY W : TORONTO

City : TORONTO

TORONTO

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform :

Personal and Commercial Banking

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-06-10

2024-06-10

Application Deadline :

2024-07-08

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.