Night Audit

Night Audit / Guest Service AgentEverwild Nordic Spa & Hotel by Basecamp CanmoreAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for UsQuarterly gratuity program!Paid lunch breaksGroup health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesCompany paid staff for advancement in our growing companyBe part of western Canadas fastest-growing hospitality brandA hands-on people focused Basecamp culturePosition Overview We require a Guest Services Night Auditor who will enthusiastically greet customers and cater their needs during their stay. A strong motivated team is already in place and we are looking for a candidate with the same drive and commitment. This role is initially to cover night shifts but will transition to day shifts as a Guest Service : $20This role is initially cover nights shifts (starting in January) then transition to day Responsibilities Respond to all forms of guest queries regarding current and future bookings through telephone email and in to guest inquiries concerns and complaints and emergencies Reconcile all accounts in a timely mannerManage the propertys booking management system ensuring that bookings are carried out in the most efficient manner for housekeeping services property revenue potential and guest issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property. Practice safe working habits including bending and lifting appropriately to avoid injury reporting hazards appropriate use of cleaning chemicals and working to minimize tripping any damages or repairs to the correct department. Maintain cleanliness and organization of work areas such as front desk property entryways common areas greet guests ina friendlyandprofessionalmanneraccordingtoBasecamp Property Management Ltd standards .Complywiththe Basecamp Property Management Ltd Policies Procedures and Code of properties at night to ensure security and quiet hour compliance. Uniform and personal appearance are kept clean and professional and are in accordance with Basecamp Property Management Ltd standards. RequirementsDemonstrate organizational skills and strong attention to to work well independently with little to work under pressure in a fast-paced initiative in solving guest services positive relationships in communication and cooperation with all coworkers and be proficient with the use of computers and telephones including the use of Property Management Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.

Key Skills

Collection,Customer Service,C,Communication,Dcom,AC Maintenance

Employment Type : Full Time

Experience : years

Vacancy : 1