Job Description
Job Description
Primary Duties and Responsibilities :
- Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
- Schedule, create, verify and / or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
- Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
- Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
- Maintain spare parts inventory and service tool calibration according to company guidelines.
- Interface with customers in a professional, pleasant and calm demeanor.
- Maintain effective territory management and expense control.
- May assist in training and mentoring new hires.
- Develop strong relationships with key customers.
- Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment and installing equipment at trade shows
Experience and Education Requirements :
- Minimum of 5 years of previous field service experience or relevant experience in in Electronics, Fine Mechanics or Optics.
- BS in Electronics, Industrial Mechanics or related fields preferred.
- Theoretical understanding of basic electromechanical, electronic, and optical systems.
- Basic understanding of troubleshooting techniques and approaches.
- Must have very good verbal and written communication skills.
- Must have strong computer skills with the ability to obtain specific certifications as required.
- Must be self-directed, able to work independently with limited management oversight.
- Multiple project and time management skills are required.
- Experience with several Carl Zeiss Meditec product lines.
- Must have a thorough understanding of schematics and complex technical data.
- Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye.
- Bilingual French required
- Required location Ottawa Canada
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