The Role
The Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.
You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.
This is a performance-driven leadership role — not an administrative position.
You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.
If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are stable, disciplined, and high-functioning.
About Axis
Axis Therapy & Performance is a high-standard, education-driven, people-first health network.
We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.
Leadership at Axis is behavioural, not positional.
We expect our leaders to hold the standard, protect the culture, and drive real outcomes
What You’ll Be Responsible For
Senior Coordinator Leadership & Performance Coaching
- Directly lead and develop Senior Coordinators across multiple clinics
- Run leadership coaching sessions and performance reviews
- Audit coaching conversations and escalation decisions
- Strengthen accountability, decision-making, and leadership maturity
- Identify leadership gaps and drive development plans
Client Coordinator Training & Performance Calibration
Deliver in-person and virtual training sessions for Client Coordinator teamsRun rapid-fire coaching workshops (booking conversations, service recovery, communication)Perform front-desk performance audits and scheduling reviewsStandardize client experience and service delivery across clinicsDevelop high-potential team members and support internal promotion pipelineAdministrative Operations & KPI Ownership
Monitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)Identify performance patterns across clinics and implement improvementsStrengthen front-desk systems that support therapist and client experienceReduce preventable operational breakdowns and escalationsScheduling & Operational Structure
Ensure consistent scheduling structure and booking logic across clinicsAudit schedule hygiene, coverage planning, and readiness standardsPartner with Clinic Directors to support therapist capacity and clinic flowClient Experience & Escalation Management
Ensure high standards in client communication and service recoveryCoach teams on handling difficult situations and conflict resolutionMaintain consistent client experience across all locationsRecruitment & Team Development
Support hiring decisions for Senior and Client CoordinatorsMonitor onboarding quality and early retentionIdentify future leaders and build internal talent pipelineHow You Lead
At Axis, leadership means :
Holding standards without avoidanceCoaching behaviour, not personalitySolving problems earlyBuilding structure instead of reacting to chaosDeveloping leaders instead of rescuing teamsThinking in systems and patterns, not incidentsWhat Success Looks Like
Strong Senior Coordinators who lead independentlyConsistent client experience across clinicsStable scheduling and administrative systemsReduced operational friction for therapistsHigh retention and growth within admin teamsFewer preventable escalations and breakdownsIdeal Background
This role is a strong fit for candidates with leadership experience in performance-driven environments such as :
Retail / Sales team lead or sales / retail management rolesCustomer success or call centre leadershipHospitality or service operations leadershipMulti-location operations managementHealthcare or clinic operations leadershipYou may be especially successful if you have experience :
Coaching team performance and improving conversion or service metricsRunning training sessions or role-play coachingAuditing customer conversations or service interactionsManaging high-volume operational environmentsLeading teams through performance targets and accountabilityHandling escalations and difficult customer interactionsHealthcare experience is helpful but not required.
Leadership and performance management experience matter most.
Who This Role Is Not For
This role is not a fit if you :
Prefer being an individual contributorAvoid difficult conversations or accountabilityWant a front-desk or administrative execution roleNeed constant directionPrefer fixed responsibilities over ownershipSchedule & Work Structure
Full-time leadership roleRegular in-clinic presence across multiple locationsMix of on-site coaching, audits, and strategic workLeadership is responsibility-based, not shift-basedFinal Note
This is a high-ownership leadership role focused on developing people, strengthening systems, and scaling operational excellence.
If you want to build teams, coach performance, and help grow a high-performance healthcare organization — we’d love to meet you.
Requirements
Experience & Background
1+ years of experience leading teams in a performance-driven environment (operations, sales, customer success, call centre, hospitality, healthcare, or similar)Previous experience coaching team members and holding performance conversationsExperience managing or supporting multi-location operations is strongly preferredExperience running training sessions, coaching workshops, or role-play performance development is an assetHealthcare or clinic experience is helpful but not requiredLeadership & Capability
Strong people leadership and coaching abilityComfortable holding others accountable and addressing performance gaps directlyAbility to identify patterns, diagnose problems, and implement solutionsStrong conflict resolution and escalation management skillsHigh emotional intelligence and ability to remain calm under pressureAbility to develop leaders and build team capabilityOperational & Performance Skills
Strong operational thinking and systems mindsetExperience working with performance metrics, KPIs, or service standardsAbility to manage competing priorities across multiple locationsStrong organizational and decision-making skillsClear, direct communication styleWork Structure & Logistics
Must be able to travel regularly between clinic locations (primarily Scarborough and Markham)Comfortable working across multiple sites and shifting prioritiesReliable transportation requiredFull-time availability with flexibility to support operational needsBenefits
Benefits, Growth & Why Join Axis
Compensation & Benefits
Competitive Salary — aligned with leadership scope and performance expectationsDental Benefits — comprehensive dental coveragePaid Vacation — competitive paid time offHybrid Work Flexibility — work-from-home days for administrative and strategic workStaff Treatment Discounts — discounted services at Axis Therapy & PerformanceGrowth & Leadership Development
Leadership Growth Opportunities — clear path for advancement within a rapidly growing organizationDirect Coaching & Development — ongoing mentorship and leadership trainingHigh-Impact Role — influence operations, people development, and systems across multiple clinicsExposure to Multi-Location Operations — build experience in scaling healthcare operationsCulture & Work Environment
High-Performance, Supportive Team — work with driven, growth-oriented leadersPeople-First Organization — strong focus on team development and client experienceCollaborative Leadership Environment — direct access to senior leadershipTeam Events & Socials — regular team gatherings and company eventsGrowing Organization — opportunity to help shape systems and processes as we scaleWhy Axis
At Axis Therapy & Performance, we are building a high-standard healthcare organization focused on people, performance, and long-term growth.
This role offers the opportunity to develop leaders, build systems, and create meaningful impact across multiple clinics while growing your own leadership capability.
If you want ownership, responsibility, and the chance to build something that lasts — you’ll thrive here.
