FR - Field Service Engineer

Field Engineering Representative

Department : Technical Service Department

Date Of Description : 2024-03-19

Date Revised : 2024-03-26

This position is not eligible for sponsorship now or in the future.

Summary : The incumbent is responsible for the supervision and coordination of system commissioning, training clients, performing preventive maintenance, troubleshooting and providing ongoing technical support for Eco‑Tec’s global network of oil & gas, mining, produced water, and anodizing clients.

The Field Engineering Representative also provides supervision and instruction to Production Technicians throughout production and testing phases.

Responsibilities

• Supervise equipment commissioning and coordinate work groups at customer facilities.
• Attend paid service calls, prepare field service reports, complete daily event logs.
• Train customers on operation, maintenance, and troubleshooting of equipment.
• Perform factory acceptance testing and site acceptance testing to demonstrate performance.
• Prepare internal / external commissioning reports, letters and training materials.
• Provide on‑site support and field customer calls to troubleshoot mechanical, electrical and process problems; document and escalate issues.
• Review equipment manuals and installation instructions.
• Supervise and lead in‑house quality assurance testing; complete quality documentation as per QE system.
• Attend project meetings to review design and conduct subsequent meetings following testing.
• Create procedures and checklists for system commissioning.
• Record and resolve customer complaints and non‑conformances per ISO 9001.
• Ensure compliance with company workplace health & safety rules.
• Attend job‑specific training courses and maintain qualifications.
• Perform other duties as required by the Manager or Supervisor.

Working Relationships

Reporting To : Manager – Technical Service & Quality

Interactions with all levels of the organization, frequent contact with clients, customers, and suppliers.

Specifications

Education : Degree in Mechanical, Chemical or Electrical Engineering, Engineering Technologist Diploma, or equivalent work experience.

Experience : New Graduate or 3+ years hands‑on experience; related industry experience is an asset.

Skills : Mechanical inclination, analytical reasoning, independent problem solving, self‑discipline, excellent interpersonal and communication skills, strong command of English, adaptable to various environments.

Other : Extensive travel (75%+), overtime, personal vehicle and valid driver’s license, eligible to obtain passport / VISA.

Eco‑Tec is committed to creating an inclusive culture across the organization by preventing and removing barriers for people with disabilities.

Monday – Friday 8 : 00 AM – 4 : 30 PM

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