Application Management Analyst (3E) Moncton, New Brunswick, Canada

Harbor is seeking an Analyst to join our 3E Application Management team within our Legal Technology and Operations (LT+O) practice group. Under general direction from the Service Delivery Team Lead, the Analyst will work closely with a team of skilled individuals from various technical and professional backgrounds, across multiple time zone, to ensure successful client engagements and consistent client satisfaction in both issue resolution and continual improvement tasks. This is a position that can be hybrid from Moncton, Canada.

Job Duties and Responsibilities :

• Work to develop and / or improve complex applications which are integrated within the constraints of the framework.
• As necessary, work with the team and clients to maintain existing applications.
• Troubleshoot and resolve issues raised by clients.
• Acquire and maintain a high degree of business domain knowledge and current best practices.
• Make sure SLAs are adhered to.
• Undertake installations of various software according to installation packs.
• Upgrade systems and processes.

Experience, Education and Qualifications :

About Us :

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

#J-18808-Ljbffr